Cariel Comeaux
Minneapolis,Minnesota
Summary
I have been in customer service for a little over 10 years. Ive done different positions from collections to face to face customer service positions. I'm comfortable working a fast pace goal oriented position, and also a more slower independent position. Im a fast learner and love learning new things
Overview
4
4
years of professional experience
Work History
Customer Support rep
Centerpoint energy
08.2022 - 10.2022
- Receive high volume calls from customers regarding their gas bill and gas services
- Responsible for scheduling gas services, setting up payment arrangements, and scheduling home service appointments.
Executive office intake specialist
Wells Fargo
10.2019 - 03.2020
- Receive high volume calls from anyone looking to file a complaint against Wells Fargo
- Open cases and document details provided by the complainant
- Submit cases for review and further assistance.
Customer service/Back office/Agent support
AT&T
10.2018 - 09.2019
- Receive high volume calls from customers regarding their accounts
- Assist with billing, tech support, change of service, and adding service
- Provide back office support to agents, creating escalated claims and assisting with system issues.
Education
GED -
03.2016
Skills
- Data Entry / typing
- De Escalating
- Problem Solving
- Multitasking
- Taking Leadership
- Working in fast paced / changing environments
- Working independently
References
Kimberly Witherspoon, AT&T, (763) 438-2164
Timeline
Customer Support rep
Centerpoint energy
08.2022 - 10.2022
Executive office intake specialist
Wells Fargo
10.2019 - 03.2020
Customer service/Back office/Agent support
AT&T
10.2018 - 09.2019