Carilé Romero Troconis
Arlington,TX
Summary
Proficient Rooms Operations Leader, successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
6
6
years of professional experience
Work History
Assistant Director of Housekeeping
Loews Hotels
Arlington, TX
01.2024 - Current
- Trained, coached and mentored new housekeeping personnel on all aspects of their job duties.
- Assisted in developing and implementing hotel policies and procedures related to housekeeping operations.
- Monitored the performance of staff to ensure that they are following the established operational standards.
- Conducted regular inspection rounds to ensure cleanliness and maintenance of guest rooms, public areas, offices, lobbies and other assigned areas.
- Managed daily workflow to ensure timely completion of tasks within budgeted hours.
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
- Reviewed customer feedback forms in order to identify opportunities for improvement in service quality.
- Created reports detailing housekeeping services provided such as room occupancy rate, lost and found items.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeping Manager
Loews Hotels
Orlando, Florida
04.2023 - 01.2024
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 76 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Assisted in budget preparation related to labor costs, materials and supplies expenses..
Assistant Front Office Manager
Loews Hotels
Orlando, Florida
10.2022 - 04.2023
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Verified accuracy of charges on guest folios at check-out time.
- Resolved billing discrepancies in a timely manner.
- Assisted guests with reservations changes or cancellations as needed.
- Developed strategies for improving customer satisfaction ratings.
- Created reports related to guest feedback surveys and service quality metrics.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Supervised night audit process including reviewing reports for accuracy.
- Coached and counseled employees to enhance performance and eliminate process lags.
Housekeeping Manager
Loews Hotels
Orlando, FL
10.2021 - 10.2022
Rooms Controller
Marriott Vacations Worldwide
Orlando, FL
10.2018 - 09.2021
- Responsible for ensuring all room bookings are accurately processed and maintained in the system.
- Coordinated with other departments to ensure that guest requests are met promptly and efficiently.
- Provided excellent customer service by responding to inquiries, complaints, or special requests from guests.
- Ensured proper maintenance of rooms inventory, including tracking of vacant and occupied rooms.
- Resolved any discrepancies regarding payments or cancellations in a timely manner.
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
Education
BBA - Business - Human Resources
Universidad Dr. Rafael Belloso Chacin
Venezuela08-2012
Skills
- Task Delegation
- Recruitment and hiring
- Scheduling Coordination
- Employee Relations
- Guest satisfaction
- Housekeeping Operations
- Staff Scheduling
- Employee evaluations
- Quality Assurance
- Customer Service
Accomplishments
- Manager of the Quarter Nomination - August 2022
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Assistant Director of Housekeeping
Loews Hotels
01.2024 - Current
Housekeeping Manager
Loews Hotels
04.2023 - 01.2024
Assistant Front Office Manager
Loews Hotels
10.2022 - 04.2023
Housekeeping Manager
Loews Hotels
10.2021 - 10.2022
Rooms Controller
Marriott Vacations Worldwide
10.2018 - 09.2021
BBA - Business - Human Resources
Universidad Dr. Rafael Belloso Chacin
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