Carilyn Melendez
Mahwah
Summary
Dynamic and results-oriented banking professional with over 15 years of experience in retail banking, branch operations, and financial services.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Financial Wellness Officer
Visions Federal Credit Union
06.2022 - Current
- Deliver financial education and personalized financial wellness programs and local community organizations
- Partner with branch managers and business development teams to strengthen member engagement and promote financial literacy
- Analyze member financial situations to identify suitable loan, savings solutions
- Coordinate and lead community outreach events focused on budgeting, credit management among others
Branch Member Accounts Specialist
Visions Federal Credit Union
11.2020 - 06.2022
- Support members with account openings, maintenance and loan processing
- Ensure accuracy, complaint handling of all financial transactions and account documentation
- Provide consultation to match members with appropriate credit union products
- Balance teller cash drawer and support daily branch reconciliation
Assistant Branch Manager
Trustco Bank
06.2019 - 08.2020
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Valley National Bank
06.2017 - 01.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in branch scheduling, operations and daily reconciliation.
- Processed customer transactions and support account management.
- Maintained full compliance with operational and regulatory policies.
Bank Consultant
Banco Popular
07.2004 - 05.2017
- Delivered customer service and financial consultation on loans accounts, and credit services.
- Conducted account and credit analysis to support customer financial wellness.
- Prepared reports and maintained records to ensure compliance and accuracy.
- Promoted new products and participated in local marketing initiatives.
Education
Bachelor of Arts - Education
InterAmerican University
Guayama, Puerto Rico05-2003
Skills
- Branch Operations & Administration
- Customer Relationship Management
- Staff Training & Leadership
- Community & Business Development
- Excellent Communication & Interpersonal Skills
- Microsoft office Suite (Word, Excel, PowerPoint, Outlook)
- Bilingual: English/Spanish
Certification
- Certified Financial Counselor
- Certified Credit Union Facilitator
Timeline
Financial Wellness Officer
Visions Federal Credit Union
06.2022 - Current
Branch Member Accounts Specialist
Visions Federal Credit Union
11.2020 - 06.2022
Assistant Branch Manager
Trustco Bank
06.2019 - 08.2020
Sales Associate
Valley National Bank
06.2017 - 01.2019
Bank Consultant
Banco Popular
07.2004 - 05.2017
Bachelor of Arts - Education
InterAmerican University