CARIN AQUINO
Newtonville,MA
Summary
Versatile and results-oriented, I excelled at A&P Collision Center by enhancing operational efficiency and fostering client relationships. Leveraging skills in database management and exceptional customer support, I implemented policies that significantly improved interdepartmental communication and service quality, showcasing my ability to lead and innovate in fast-paced environments. Fluent in English and Spanish, I bring a comprehensive skill set to drive success.
Overview
16
16
years of professional experience
Work History
Front Office Manager
A&P COLLISION CENTER LLC
Medford, MA
12.2019 - Current
- Maintained confidential records relating to personnel matters.
- Provided administrative support to management team including preparing reports and presentations.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained filing system for records, correspondence and other documents.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in developing budgets for departmental expenses.
- Organized company events including holiday parties, team building activities .
- Developed and implemented office policies and procedures.
- Developed effective communication strategies between departments within the organization.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
Dining Room Manager
BENCHMAK ASSISTEN LEAVING
Newton, MA
01.2013 - 01.2018
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Streamlined communication channels, improving information flow and decision-making speed.
- Trained employees on additional job positions to maintain coverage of roles.
Receptionist Administrator
Benchmark Senior Living
Newtonville, MA
01.2009 - 12.2012
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Compiled monthly expense reports for senior management review.
- Ordered office supplies as needed and maintained inventory records.
- Created presentations using Microsoft Office software applications.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Assisted with coordination of events including booking venues, catering services.
- Scheduled appointments and maintained calendars for staff members.
- Maintained office supply inventory and placed orders to meet demand.
- Supported office security by following safety procedures and controlling access via reception desk.
Education
High School Diploma -
MADISON PARK HIGH SCHOOL
Roxbury, MA05-2004
Skills
- Office correspondence
- Documentation and control
- Reception operations
- Policy and procedure modification
- Oral and writing communication
- Database management
- Payroll and budgeting
- Account reconciliation
- Data retrieval systems
- Relationship building
- Scheduling and calendar management
- Records management
- Exceptional customer support
- Human resources
- Schedule management
- Staff training and development
- Customer relations
- Fluent in English and Spanish
- Employee supervision
- Workflow planning
- Data entry
- Customer service
- Conflict management
- Operations management
Timeline
Front Office Manager
A&P COLLISION CENTER LLC
12.2019 - Current
Dining Room Manager
BENCHMAK ASSISTEN LEAVING
01.2013 - 01.2018
Receptionist Administrator
Benchmark Senior Living
01.2009 - 12.2012
High School Diploma -
MADISON PARK HIGH SCHOOL
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