Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carin Armstrong

Healdsburg,CA

Summary

Expertise in learning & development, group facilitation, executive coaching, and human resources with 20 years of experience in luxury hospitality. Passion for fostering organizational culture, engagement, and professional development to a diverse workforce through coaching and blended learning. Demonstrated history of driving business objectives and quality solutions in fast paced environments through a strategic and hands on approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ASSISTANT DIRECTOR, PEOPLE & DIRECTOR OF LEARNING

Montage
Healdsburg, CA
10.2020 - Current
  • Led recruitment, onboarding, and training efforts for the opening of Montage Healdsburg.
  • Implemented talent acquisition strategies resulting in a 50% reduction in turnover year over year.
  • Revamped leadership development training program, increasing retention by 10% annually.
  • Led quality assurance initiatives resulting in prestigious Forbes Travel Guide 5 Star Award.
  • Opened 4 properties as cross-functional task force People leader.
  • Certified as a DEIB facilitator for an organization.

ASSISTANT DIRECTOR OF PEOPLE

Montage (acquired By Maybourne In May 2020)
Beverly Hills, CA
07.2019 - 10.2020
  • Served as interim Director through pandemic closure, acquisition, and rebranding of property.
  • Facilitated seamless transition of workforce through clear communication with all stakeholders.
  • Collaborated with C-Suite to align business strategies with labor laws for inaugural US hotel.
  • Optimized training materials to ensure successful integration of company culture.
  • Facilitated onboarding and orientation for 500 team members.
  • Implemented new HRIS, and successful transition of benefits and compensation.
  • Developed creative measures enabling safe return of workforce following COVID guidelines.

DIRECTOR OF TRAINING & DEVELOPMENT

The Broadmoor
Colorado Springs, CO
04.2018 - 07.2019
  • Led training and quality for 4 properties, and a population of 2800 employees in peak season.
  • Coached and mentored a team of 5 learning professionals.
  • Implemented quality assurance program, surpassing KPI and maintaining distinction of longest-running Forbes Five Star Hotel in the world.
  • Created on-the-job training program, certifying 75 departmental trainers across 25+ departments.
  • Redesigned orientation to improve assimilation of a diverse range of employees and learning styles.
  • Collaborated with hiring team to successfully promote, build, and manage J1 visa program.

DIRECTOR OF LEARNING & DEVELOPMENT

Mandarin Oriental
New York, NY
09.2015 - 04.2018
  • Oversaw learning and quality efforts for Forbes 5 star property.
  • Achieved highest quality results in company’s US region in 2017, exceeding goals for 9 external audits.
  • Created and led extensive 8-week training program for innovative bar opening with Alinea Restaurant group.
  • Led year-long leadership development program with senior management from properties in New York and Boston.
  • Oversaw performance management including training, system management, and monitoring goals and progress, for 90 leaders.
  • Facilitated trainings for leadership development, brand standards, safety, and sustainability.

EXECUTIVE OFFICE & TRAINING MANAGER

The New York Palace
New York, NY
07.2012 - 08.2015
  • Managed training and quality efforts for 800 room historic property.
  • Fostered vision and core values after change in ownership.
  • Participated in strategic planning of hotel operations during $140 million renovation.
  • Coordinated labor and process optimization project.

Education

B.S. in Hotel and Restaurant Management -

Niagara University
Niagara Falls, NY

International Studies Program -

Schiller International University
London, UK

Skills

  • Change Management
  • Coaching and Mentoring
  • Performance Management
  • Employee Relations
  • Benefit and leave administration
  • California Employment Law
  • Instructional Design
  • Group Facilitation Expertise
  • Quality Assurance
  • Six Sigma Problem Solving Methodology
  • System Implementation and Training
  • Openings and start ups

Certification

  • Certified Executive Coach - Center for Executive Coaching

Timeline

ASSISTANT DIRECTOR, PEOPLE & DIRECTOR OF LEARNING

Montage
10.2020 - Current

ASSISTANT DIRECTOR OF PEOPLE

Montage (acquired By Maybourne In May 2020)
07.2019 - 10.2020

DIRECTOR OF TRAINING & DEVELOPMENT

The Broadmoor
04.2018 - 07.2019

DIRECTOR OF LEARNING & DEVELOPMENT

Mandarin Oriental
09.2015 - 04.2018

EXECUTIVE OFFICE & TRAINING MANAGER

The New York Palace
07.2012 - 08.2015

B.S. in Hotel and Restaurant Management -

Niagara University

International Studies Program -

Schiller International University

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Carin Armstrong