Summary
Overview
Work History
Education
Skills
Timeline
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Carin Holdren

Salisbury,PA

Summary

Dynamic customer service professional with a proven track record at Complex Care Solutions, enhancing satisfaction through efficient issue resolution and process improvements. Skilled in critical thinking and data entry, I excel in analyzing feedback to drive service enhancements and mentor team members, ensuring high-quality support and operational excellence.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Complex Care Solutions
06.2018 - 08.2024
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
  • Trained new team members on customer service protocols and company systems.
  • Implemented process improvements that increased response times for customer support tickets.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Coordinated with cross-functional teams to ensure seamless resolution of complex issues.

Medical Record Reviewer

Inovalon
02.2016 - 06.2018


  • Traveled to provider facility to review and retrieve medical records by scanner or electronic upload in local territory and covering out of state areas with high volume collection needs.
  • Collaborated with healthcare providers to resolve issues related to medical record discrepancies and documentation practices.
  • Scheduled medical record reviews on site with providers for team

Education

Associate of Science - Nursing

Somerset Technology Center
Somerset PA
06-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Call center operations
  • Call management
  • Microsoft Office Suite

Timeline

Customer Service Representative

Complex Care Solutions
06.2018 - 08.2024

Medical Record Reviewer

Inovalon
02.2016 - 06.2018

Associate of Science - Nursing

Somerset Technology Center