Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARIN MARTINEZ

Lancaster,PA

Summary

Detail orientated Customer Service Representative with 20 + years of experience supporting fortune 1000 companies. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Enthusiastic professional with history of exceeding customer expectations. Seeking a challenging position where I can minimize customer dissatisfaction and increase customer loyalty.

Overview

34
34
years of professional experience

Work History

Revenue Cycle Representative

Penn State Health
09.2022 - Current
  • Improved revenue cycle efficiency by streamlining processes and implementing best practices.
  • Ensured accurate billing and coding practices, leading to a reduction in claim denials.
  • Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients.
  • Developed customized reports for management review, assisting in informed decision-making regarding revenue cycle initiatives.
  • Audited patient accounts for discrepancies, resolving issues for timely reimbursement.
  • Reached out to insurance companies to verify coverage.
  • Coordinated closely with clinical staff to ensure proper documentation was submitted for accurate billing purposes.
  • Established strong working relationships with insurance representatives to expedite claim resolution.
  • Provided exceptional customer service to patients, addressing concerns and answering inquiries related to billing and insurance coverage.

Customer Service Representative

Armstrong Flooring, INC
01.1998 - Current
  • Developed forward-thinking strategies focused on addressing customer needs and conflict resolution
  • Responded promptly to customer requests for product inventory, services, and company information
  • Partnered with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Analyzed and resolved technical issues while answering a direct 1-800 line with 100+ calls a day
  • Managed multiple databases to monitor and report on company inventory

Secretary

Vallorbs Jewel Company
01.1991 - 01.1997
  • Provided administrative support to office staff, promoting excellence in all areas of office operations
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Organized and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements

Education

Associates Degree - Cosmetology

Lancaster School of Cosmetology & Therapeutic Bodywork
01.2002

High School Diploma -

Conestoga Valley Senior High School
01.1988

Skills

  • Communication
  • Time Management
  • Insurance Verification
  • Excellent Communication
  • Customer Service
  • Teamwork and Collaboration
  • Patient Registration
  • Medical Billing Expertise
  • Revenue Cycle Management
  • Verifying insurance

Timeline

Revenue Cycle Representative

Penn State Health
09.2022 - Current

Customer Service Representative

Armstrong Flooring, INC
01.1998 - Current

Secretary

Vallorbs Jewel Company
01.1991 - 01.1997

High School Diploma -

Conestoga Valley Senior High School

Associates Degree - Cosmetology

Lancaster School of Cosmetology & Therapeutic Bodywork

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CARIN MARTINEZ