Summary
Overview
Work History
Education
Skills
Timeline
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Carin Nicasyo

Morgantown,WV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Chill Staff Member

Dairy Queen Grill & Chill
03.2024 - Current
  • Enhanced customer satisfaction by providing friendly and efficient service at the chill station.
  • Contributed to a positive work environment through teamwork and collaboration with colleagues.
  • Maintained cleanliness in the workspace, ensuring a sanitary and appealing presentation for customers.
  • Consistently met daily sales goals by upselling menu items and promoting special offers.
  • Provided excellent customer service, addressing any concerns or issues promptly and professionally.
  • Participated in team meetings, contributing ideas for process improvement and efficiency gains.
  • Facilitated smooth operations during peak hours by multitasking effectively and prioritizing tasks as needed.

Supervisor

Chick-fil-A
02.2021 - 02.2024
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Crew Member

Auntie Anne's Pretzels
11.2019 - 01.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelor of Arts - Communication Studies

West Virginia University
Morgantown, WV
05.2026

Skills

  • Customer Service
  • Health Code Compliance
  • Food Preparation
  • Customer Engagement
  • Flexibility
  • Interactive communication skills
  • Store Opening and Closing
  • Basic Math
  • Resolving Complaints
  • Cash Handling
  • Problem-solving abilities
  • Front of House Management
  • Team Leadership
  • Food Handler Certification

Timeline

Chill Staff Member

Dairy Queen Grill & Chill
03.2024 - Current

Supervisor

Chick-fil-A
02.2021 - 02.2024

Crew Member

Auntie Anne's Pretzels
11.2019 - 01.2021

Bachelor of Arts - Communication Studies

West Virginia University

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Carin Nicasyo