Carin R. Criscitello
Johnson City
Summary
Dynamic professional with a strong foundation in business operations and a proven ability to adapt seamlessly to new environments. Quick comprehension of instructions and a talent for mastering new technologies enhance daily productivity and efficiency. Strong analytical and planning skills, complemented by a creative mindset, enable the development of innovative solutions to complex challenges. Committed to leveraging expertise to drive organizational success and foster collaborative teamwork.
Overview
24
24
years of professional experience
Work History
Office Manager
John's Tree And Landscaping
09.2023 - 09.2025
- Oversaw all aspects of office management.
- Maintained accurate records using tree service/arborist software
- Improved office operations by automating client correspondence, record tracking and data communications.
- Handled all applicable office related contracts/accounts.
- Set office policies and duties. Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions and walk in customer could be promptly addressed.
- Managed appointment scheduling and itinerary coordination job crews
- Sent invoices upon completion of jobs and ensure prompt payment
- Resolved customer complaints and job follow up request
- Oversaw office supply inventory
Credentialing Specialist
United Health Services
09.2022 - 09.2023
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Conducted primary source verifications such as background checks and board certifications.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Heavy data entry throughout multi database systems with an emphasis on speed and accuracy
Property Manager/Office Manager
DiFrancesco Development Group
11.2013 - 12.2019
- Maintained multiple commercial and residential properties
- Attracted tenants and filled vacancies by advertising
- Showed units, explained advantages of location and services
- Created contracts with tenants by negotiating leases and collecting security deposits
- Enforced lease terms, resolved tenant complaints and enforced rules of occupancy
- Supervised repairs, oversaw renovations, and contracted all maintenance services
- Accomplished financial objectives by collecting rents, paying bills, forecasting future needs
- Prepared annual budgets, scheduled expenditures, analyzed variances, and initiated corrective action
- Utilized Quickbooks software to collect, analyze, and summarize data trends to accomplishes organization goals
Keyboard Specialist 1
New York State Department of Mental Health
08.2008 - 01.2009
- Processed all Time and Attendance records for 400 plus employees at mental health facility
- Used multiple databases to access and maintain employee records
- Ran monthly and quarterly reports relating to absenteeism and benefit time accrual usage
- Handled day-to-day communications with multiple internal departments and Payroll Office in Albany, NY
- Assisted with recruitment process for new employees, scheduled and coordinated interviews
- Provided complete confidentiality of all employee records
- Managed high volume office phones and messaging system, as well as assisted visitors to the Personnel Office
Keyboard Specialist I – Temporary
Binghamton University – Graduate School
01.2008 - 07.2008
- Worked closely with the Assistant Dean of Finance and Budgets to process graduate student stipends
- Processed all stipends submitted by departments through Oracle and the Graduate School Funding Access database
- Entered personnel transactions into Oracle (hiring, extra service payments, labor distribution, separation of service)
- Utilized Banner and CICS to access student records; confirmed data was correct and criteria was met
- Dealt with all funding inquiries from faculty and staff across campus, as well as students
- Maintained the confidentiality and integrity of all student records
- Assisted the Admissions staff with all aspects of processing Graduate School applications
- Handled application status inquiries by prospective students and departments through Banner database
- Assisted with recruitment process for new students
- Provided coverage for high volume office phones and assisted visitors to the Graduate School
Assistant Director of Accounting Services
Binghamton University Foundation
07.2007 - 10.2007
- Assisted the Director of Accounting Services in the operation of the accounting function of the Foundation
- Supervised Accounting Services Associate and Accounting Services Assistant positions
- Maintained day to day operations of the accounting software, Fundware
- Provided monthly account analysis and report distribution
- Used Oracle system to create requisitions, tracked and reconciled New York State account postings
- Extensively interacted with other campus offices via meetings, e-mails, and phone
Development Services Associate
Binghamton University Foundation
01.2002 - 07.2006
- Prepared daily donations for data entry in Millennium database
- Verified input for accuracy, generated reports and tax receipts
- Maintained donor database integrity; streamlined data entry, retrieval, and maintenance of information
- Compiled and analyzed departmental operating budgets
- Developed and implemented policies and procedures
- Administered special projects from conception through planning, budgeting and scheduling
- Hired and trained student workers, assigned daily work and monitored progress
Education
Bachelor of Arts - Business Administration
Montreat College
Charlotte, NCSkills
- Office management
- Database administration
- Data entry
- Customer service
- Bookkeeping
- Billing
- Account reconciliation
- Scheduling and calendar management
- Workflow optimization
- Training and coaching
- Proposal writing
- Organizational skills
Timeline
Office Manager
John's Tree And Landscaping
09.2023 - 09.2025
Credentialing Specialist
United Health Services
09.2022 - 09.2023
Property Manager/Office Manager
DiFrancesco Development Group
11.2013 - 12.2019
Keyboard Specialist 1
New York State Department of Mental Health
08.2008 - 01.2009
Keyboard Specialist I – Temporary
Binghamton University – Graduate School
01.2008 - 07.2008
Assistant Director of Accounting Services
Binghamton University Foundation
07.2007 - 10.2007
Development Services Associate
Binghamton University Foundation
01.2002 - 07.2006
Bachelor of Arts - Business Administration
Montreat College