Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carina Aleman

Tampa,FL

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Service Representative

Quest Diagnostics
09.2021 - Current
  • Serve as primary contact for patient and provider inquiries, ensuring accurate result reporting and compliance
  • Effectively manage a high volume of inbound and outbound calls in a fast-paced call center environment
  • Resolve patient and client complaints promptly, improving customer satisfaction and service efficiency
  • Schedule appointments efficiently, and answer questions regarding hours, fax numbers, locations, test information, specimen collection, and test turnaround time
  • Report critical laboratory results to clients
  • Defuse volatile customer situations calmly and courteously
  • Comply with HIPAA standards in all patient documentation and interactions
  • Recorded and documented test results accurately in electronic medical records systems
  • Collaborated with medical staff to relay messages accurately between healthcare providers and patients as needed.

Overnight Receptionist

Concordia Village Assisted Living
07.2021 - 10.2021
  • Greeted visitors and directed them, ensuring a welcoming environment and smooth navigation
  • Managed phone communications, relaying messages and returning calls promptly for operational efficiency
  • Coordinated patient transportation, ensuring timely arrivals for external appointments
  • Compiled resident audit reports using Excel, enhancing data accuracy and accessibility
  • Designed informational pamphlets, aiding potential residents in decision-making.

Temp Leasing Consultant

Tampa Villas Apartments
04.2021 - 08.2021
  • Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property
  • Resolved tenant issues through effective crisis management, improving tenant satisfaction
  • Built strong tenant relationships and delivered excellent customer service, fostering community trust
  • Managed leasing renewals and terminations, ensuring compliance with state laws and company policies
  • Screened and approved tenant applications, maintaining high occupancy rates
  • Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels.

Customer Service Associate

Wawa
01.2021 - 04.2021
  • Supported store management with food and beverage prep, cashier duties, and general housekeeping
  • Unloaded and stocked nightly truck deliveries, ensuring inventory accuracy
  • Maintained a clean, organized sales floor, assisting customers and restocking as needed
  • Promoted store specials and sales to incoming customers, boosting sales figures
  • Efficiently operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
  • Ensured compliance with age verification policies when selling restricted products like tobacco or alcohol.

Customer Service/Cashier

Whole Foods Market
03.2019 - 04.2021
  • Processed transactions accurately and efficiently at the cash register and assisted other associates when needed during busy shifts
  • Optimized customer experience through personalized greetings and product recommendations, resulting in increased customer satisfaction and loyalty
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Provided exceptional customer service by answering questions about various fruits and vegetables, including their nutritional value and cooking methods
  • Applied product knowledge to upsell store promotions, resulting in significant sales growth.

Shift Leader

Evos Health
01.2019 - 06.2019
  • Educated customers on vegan and gluten-free options, enhancing their dining experience and satisfaction
  • Assisted with dietary needs, ensuring customer preferences were met for a personalized service
  • Trained new hires, improving team efficiency and service quality
  • Entered orders in POS system, maintaining accuracy and speed during high-volume periods
  • Managed front of house operations, ensuring smooth workflow and excellent customer service.

Overnight Team Lead

McDonald's
05.2017 - 02.2019
  • Supervised store opening and closing, ensuring smooth operations and adherence to protocols
  • Guided new team members on procedures and food safety, enhancing team performance
  • Trained staff in food preparation, cash handling, and cleaning, boosting operational efficiency
  • Implemented hands-on training to foster career growth and improve team skills
  • Prepared food and drinks accurately while managing orders and cash transactions effectively.

Hostess

Cracker Barrel Old Country Store
10.2016 - 08.2018
  • Orchestrated seamless guest experiences, enhancing satisfaction through warm greetings, efficient seating, and proactive assistance to servers and bussers
  • Greeted guests warmly and seated them, enhancing customer satisfaction and reducing wait times
  • Recommended and upsold featured items, boosting sales and increasing revenue
  • Engaged with guests to ensure satisfaction with food and service, resolving issues promptly
  • Assisted servers with food running and bussers with clearing tables, improving team efficiency.

Education

Associate's degree - Medical Laboratory Science

HCC
Tampa, FL
09.2024

High school diploma -

Gaither High School
Tampa, FL
01.2018

Skills

  • Call Etiquette
  • Detail Orientated
  • Office Skills (MS Office, Excel,50 WPM)
  • Time management
  • Electronic Medical Records
  • Communication skills
  • Ability to multi-task
  • HIPAA
  • Organizational skills
  • Adaptability
  • Medical office experience
  • Typing
  • Administrative experience
  • Medical terminology
  • Documentation Review
  • Medical scheduling
  • Customer service orientated

Certification

  • ServSafe
  • CPR Certification

Timeline

Client Service Representative

Quest Diagnostics
09.2021 - Current

Overnight Receptionist

Concordia Village Assisted Living
07.2021 - 10.2021

Temp Leasing Consultant

Tampa Villas Apartments
04.2021 - 08.2021

Customer Service Associate

Wawa
01.2021 - 04.2021

Customer Service/Cashier

Whole Foods Market
03.2019 - 04.2021

Shift Leader

Evos Health
01.2019 - 06.2019

Overnight Team Lead

McDonald's
05.2017 - 02.2019

Hostess

Cracker Barrel Old Country Store
10.2016 - 08.2018

Associate's degree - Medical Laboratory Science

HCC

High school diploma -

Gaither High School

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Carina Aleman