Carina Allen

• Advocating on behalf of the employee about their benefits. - Educating Employees about their benefits. - Assisting in the completion of Medical Enrollments for 2024 - Aiding employees with conflict resolution.

Provided comprehensive technical support to customers for their adjustable beds and guided them through the process of optimizing their Sleep Number settings for personalized comfort.

Acted as a pivotal liaison between customers and technical support teams, ensuring clear communication and efficient resolution of technical issues with adjustable beds.

• Answered Incoming calls from owners, the field services team, and the retail field team. - Diagnose and resolve specific product concerns. - Record specific and accurate owner information
• Product codes and resolution notes. - Educate owners on products available to them and how to better utilize their beds.

• Examined assets given as security and determined where the assets are suitable. - Processing all supporting documentation to determine reliable streams of income. - Forwards details of the loan application to the Loan Processor to approve or disapprove the loan request - Research and verify all submitted information for application.

• Reviewed Benefits with members
• Answered questions about the cost of procedures, out of pocket costs, and deductive information. - Applied my knowledge of policies and procedures to instruct members and assist them with unresolved claims
• Interacted with systems to ensure claims were paid and denied based on the terms of the contract.

• Served as the overall point of contact for members’ account information. - Creates, modified, and canceled resort reservations and exchanges. - Processed member account/reservation payments
• Updated Members Information
• Educated members on the benefits of THE Club. - I researched and resolved concerns and questions raised by members.