Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carina Aranda

Los Angeles,CA

Summary

Approachable Front Desk Manager offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

A Loft By Marriott
Los Angeles, CA
03.2022 - Current
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Implemented strategies to take advantage of new opportunities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Front Desk Manager

Courtyard by Marriott
Anaheim, CA
02.2019 - 03.2022
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.

Front Desk Supervisor

Courtyard by Marriott LAX
Los Angeles, CA
01.2015 - 12.2018
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Created weekly schedules for front desk staff according to business needs.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Conducted regular performance evaluations of front desk staff members.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.

Education

High School Diploma -

Harbor Community College
Wilmington, CA

Skills

  • Fosse Expert
  • Lightspeed Expert
  • Rate updates
  • Guest Amenities
  • Guest Relations
  • Word Processing
  • Operations Oversight
  • VIP Priority Options
  • Guest Check-In and Check-Out
  • Team Building and Supervision
  • Staff Training
  • Strong Leadership
  • Effective Planning
  • Cash Handling Accuracy
  • File Management
  • Administrative Skills
  • POS System Operation
  • Training and Mentoring
  • Guest Safety
  • Staff Training and Development
  • Fluent in Spanish
  • Issue Resolution
  • Scheduling and Planning
  • Conflict Management
  • Staff Supervision

Languages

Spanish
Professional

Timeline

Front Desk Supervisor

A Loft By Marriott
03.2022 - Current

Front Desk Manager

Courtyard by Marriott
02.2019 - 03.2022

Front Desk Supervisor

Courtyard by Marriott LAX
01.2015 - 12.2018

High School Diploma -

Harbor Community College

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Carina Aranda