Carina Bernard
BROOKLYN,NY
Summary
Adept at managing high-stress situations and resolving conflicts, my time at Access-A-Ride showcased my exceptional customer service and problem-solving skills. Demonstrated reliability and critical thinking across roles, from restaurant hostess to administrative support, enhancing client satisfaction and operational efficiency. Proven track record in improving customer retention and workplace productivity without compromising professionalism.
Overview
6
6
years of professional experience
Work History
In-Home Nanny
Private Employer
06.2022 - 07.2023
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the child, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Customer Service Representative
Access-A-Ride
12.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Restaurant Hostess
Black Nile
01.2020 - 11.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Guest Services/Office Administrative Assistant
Ford Dealership
01.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Home Health Aide
Able Home Care Inc
04.2017 - 06.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
William E. Grady
Brooklyn, NY06.2011
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Reliability and Trustworthiness
Timeline
In-Home Nanny
Private Employer
06.2022 - 07.2023
Customer Service Representative
Access-A-Ride
12.2021 - 03.2022
Restaurant Hostess
Black Nile
01.2020 - 11.2020
Guest Services/Office Administrative Assistant
Ford Dealership
01.2018 - 02.2019
Home Health Aide
Able Home Care Inc
04.2017 - 06.2018
High School Diploma -
William E. Grady
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