Carina Bjertness
Marietta,GA
Summary
Customer-oriented, committed to providing exceptional experience. First-rate negotiation, problem resolution and time management abilities. Polished in responding to multiple calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Home Depot
Canton, GA
03.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided assistance or intervention where required.
Bartender
Gameday Fresh Grill
Woodstock, GA
07.2019 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
Server
Taco Mac Restaurant
Alpharetta, GA
03.2019 - 09.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Built relationships with customers and provided excellent customer service.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Education
High School Diploma -
Etowah High School
Woodstock, GA05.2017
Skills
- Weights and Measurements
- Credits and Refunds
- Customer Relations
- Feedback Acceptance
- Glassware Polishing
- Mixology Techniques
- Hospitality and Guest Service
- Anticipating Guest Needs
- Training Method Development
Certification
- Certified Dental Assistant
Timeline
Cashier
Home Depot
03.2022 - Current
Bartender
Gameday Fresh Grill
07.2019 - Current
Server
Taco Mac Restaurant
03.2019 - 09.2019
High School Diploma -
Etowah High School
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