CARINA BOLES
Plant City,FL
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Polk County Sheriff's Office
Winter Haven
11.2023 - Current
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular inspections of facilities to identify security risks and maintenance needs.
- Maintained accurate records of inmate movements and incidents within the facility.
- Responded to emergency situations, employing de-escalation techniques to manage conflicts effectively.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
Shift Leader
Planet Fitness
Lakeland
08.2020 - 03.2023
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed member inquiries, resolving issues to maintain high satisfaction levels.
- Coordinated shift schedules, optimizing staff coverage and productivity during peak hours.
- Enforced safety standards, promoting a clean and safe environment for members and employees alike.
- Conducted regular inventory checks, maintaining accurate records of supplies and equipment usage.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Teller
Railroad & Industrial Federal Credit Union
Tampa
07.2019 - 06.2020
- Processed member transactions accurately and efficiently, maintaining high levels of customer satisfaction.
- Assisted members with account inquiries, providing detailed information on services and products.
- Managed cash drawer, ensuring accurate balance and adherence to security protocols.
- Trained new tellers on operational procedures and customer service standards.
- Collaborated with team members to enhance workflow efficiency during peak periods.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Assistant Leader
Amscot Financial
Tampa
10.2015 - 05.2019
- Led team in delivering exceptional customer service and resolving complex financial inquiries.
- Trained and mentored staff on compliance standards and operational procedures to ensure accuracy.
- Developed and implemented process improvements, enhancing workflow efficiency across departments.
- Collaborated with management to identify training needs and drive employee performance initiatives.
- Oversaw daily operations, ensuring adherence to company policies and regulatory requirements at all times.
- Generated reports detailing findings and recommendations.
Cook/ Assistant Manager
Dairy Queen
Plant City, FL
12.2014 - 10.2015
- Prepared and cooked menu items according to established recipes and guidelines.
- Ensured food safety and sanitation standards were consistently met in kitchen operations.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Trained new staff on food preparation techniques and company policies.
- Managed inventory levels, ensuring timely ordering of supplies to minimize shortages.
- Collaborated with team members to streamline food production processes during peak hours.
- Monitored food quality, adjusting recipes as needed to maintain high standards of taste and presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Skills
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- First aid and CPR certified
- Regulation compliance
- Policy enforcement
- Facility maintenance
- Occupational hazards and safety precautions
- Multitasking
Timeline
Correctional Officer
Polk County Sheriff's Office
11.2023 - Current
Shift Leader
Planet Fitness
08.2020 - 03.2023
Teller
Railroad & Industrial Federal Credit Union
07.2019 - 06.2020
Assistant Leader
Amscot Financial
10.2015 - 05.2019
Cook/ Assistant Manager
Dairy Queen
12.2014 - 10.2015