Carina Cancilla
San Jose,CA
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in inventory management and effective communication. Skilled in optimizing workflows and enhancing team performance, I successfully implemented training programs that improved operational effectiveness, ensuring compliance and customer satisfaction. A detail-oriented leader dedicated to achieving results and fostering strong relationships.
Overview
15
15
years of professional experience
Work History
OPERATION MANAGER
CVS Pharmacy
Cupertino, CA
05.2023 - Current
- Executed opening and closing procedures for store operations.
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Managed inventory levels to optimize stock availability and reduce waste.
- Received incoming stock to maintain inventory levels.
- Handled cash transactions and managed register closeouts.
- Conducted bank deposits to ensure financial accuracy.
- Supervised associates to enhance team performance.
- Implemented training programs for staff to improve operational effectiveness.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Ensured compliance with applicable laws, regulations and industry standards.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
SALES CONSULTANT
Stevens Creek Mazda
San Jose, CA
11.2022 - 05.2023
- Conducted appointment follow-ups to ensure client engagement and satisfaction.
- Scheduled and confirmed appointments to optimize time management.
- Assisted clients in selecting suitable vehicles based on needs and preferences.
- Discussed sales options and pricing to facilitate informed decision-making.
- Facilitated test drives to enhance client experience with vehicles.
- Managed customer relationships to enhance satisfaction and loyalty.
- Developed and maintained relationships with clients to increase sales revenue.
- Developed key customer relationships to increase sales.
- Assisted customers with vehicle selection and product knowledge.
- Resolved customer inquiries and concerns promptly to maintain service excellence.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Listened to customers to understand needs and refer to optimal services.
- Negotiated deals and handled complaints or objections.
BDC AGENT
Stevens Creek Nissan
Santa Clara, CA
08.2022 - 11.2022
- Performed appointment follow ups set and confirmed appointments.
- Responded to customer inquiries and provided information about vehicles and services.
- Scheduled appointments for service and sales consultations to enhance customer engagement.
- Coordinated follow-up communications to maintain strong customer relationships.
- Managed incoming leads through phone calls, emails, and online chat platforms.
- Generated leads through cold calling techniques.
- Answered phone calls and emails.
- Worked with multiple computers and used VIN SOLUTIONS to answer leads and do follow ups.
Online shopper
Walmart neighborhood market
San Jose, CA
11.2021 - 07.2022
- Gather and hand over orders to customers.
- Selected high-quality groceries based on customer preferences and order details.
- Operated handheld devices for efficient order picking and tracking.
Guest service specialist
Petco
San Jose, CA
08.2020 - 11.2021
- Performed cashier work, and stocking customer service.
Merchandiser
The Home Depot
San Jose, CA
12.2013 - 08.2021
- Executed price adjustments and maintained store operations while completing various projects.
- Transitioned from sales role in hardware department to broader responsibilities.
- Implemented visual merchandising standards to attract customer attention.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Printed labels and tags for for-sale merchandise.
Cashier assistant / Night Merchant (Seasonal)
Costco Whole Sales
San Jose, CA
10.2018 - 01.2019
- restock clothing inventory while maintaining customer service standards and assist cashiers with members.
- Handled cash, credit, and debit card payments accurately.
- Maintained cleanliness and organization of checkout areas consistently.
- Provided accurate cash register operations, including accepting payments and providing change.
Production associate (South Paint Plastics)
Tesla
Fremont, CA
04.2018 - 10.2018
- Performed line work loading front back bumper and rears, sanding polishing, sequencing, and occasionally kept count of skull caps.
Assistant Manager
Crazy 8
San Jose, CA
05.2013 - 11.2013
- Opened and closed store, completed resets, overlooked sale logs, and managed associates.
- Also had to deposit large sums of cash.
- Key carrier.
- Managed associates to optimize team performance and customer service.
- Deposited large cash sums securely and in accordance with company policy.
- Served as key carrier, responsible for safeguarding store assets.
Sales specialist
Macy’s
Sunnyvale, CA
11.2011 - 01.2013
- Contributed to inventory team by assisting customers in maintaining store appearance and managing cash registers.
Education
Independence Adult Ed -
Independence Adult Ed
01.2021
Foothill High School -
Foothill High School
01.2011
Skills
- Detail-oriented approach
- Inventory management
- Effective communication
- Time management
- Visual merchandising
- Delegation skills
- Employee scheduling
- Multitasking abilities
- Quick learner
- Management expertise
Timeline
OPERATION MANAGER
CVS Pharmacy
05.2023 - Current
SALES CONSULTANT
Stevens Creek Mazda
11.2022 - 05.2023
BDC AGENT
Stevens Creek Nissan
08.2022 - 11.2022
Online shopper
Walmart neighborhood market
11.2021 - 07.2022
Guest service specialist
Petco
08.2020 - 11.2021
Cashier assistant / Night Merchant (Seasonal)
Costco Whole Sales
10.2018 - 01.2019
Production associate (South Paint Plastics)
Tesla
04.2018 - 10.2018
Merchandiser
The Home Depot
12.2013 - 08.2021
Assistant Manager
Crazy 8
05.2013 - 11.2013
Sales specialist
Macy’s
11.2011 - 01.2013
Independence Adult Ed -
Independence Adult Ed
Foothill High School -
Foothill High School