Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Carina Colon

Florence,SC

Summary

Versatile and results-driven professional with extensive experience in customer service and management, notably at Michael's. Excelled in leveraging Microsoft Office Suite and problem-solving skills to drive project success and enhance customer satisfaction. Recognized for outstanding leadership and a proactive approach, consistently achieving and surpassing performance goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Experience Manager and Framer

Michael's
Florence, SC
03.2024 - Current
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Established performance benchmarks for customer service operations and reported outcomes to senior management.
  • Created a positive work environment that fosters team collaboration and a customer-centric culture.
  • Managed customer complaints and resolved complex issues to maintain customer satisfaction.
  • Monitored customer service performance metrics and created reports for senior management review.
  • Conducted regular performance evaluations of customer service staff and provided constructive feedback.

Front Desk Clerk

Florence Express Inn
Florence, SC
07.2023 - 07.2024
  • Prepared documents related to guest accounts including invoices, reservations.
  • Monitored reservations to track incoming parties and special events.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Created and optimized employee schedules for shift coverage.

Store Manager

Dollar General
Florence, SC
12.2021 - 07.2023
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to maximize sales and profitability.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Performed regular price checks to ensure competitive pricing.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

2nd Assistant Manager

Yankee Candle Company
Florence, SC
10.2021 - 01.2022
  • Analyzed business performance data and forecasted business results for upper management.
  • Conducted regular meetings with store personnel to discuss performance goals and objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
  • Monitored cash register transactions to ensure accuracy of funds received.
  • Generated reports detailing sales trends and other relevant data for management review.

Server and Server Trainer

Buffalo Wild Wings
Florence, SC
03.2020 - 10.2021
  • Managed point of sales operations handling multiple payment types.
  • Oversaw enforcement of standard operating procedures when store leadership was unavailable.
  • Maintained awareness of ongoing promotional activities and menu changes.
  • Maintained compliance with Food Dept standards.

Server

Waffle House
Florence, SC
03.2018 - 08.2020
  • Handled a variety of payment methods during point of sale transactions.
  • Executed store protocols effectively without managerial supervision.
  • Maintained awareness of ongoing promotions and updated menu items.
  • Ensured compliance with established food safety standards.

Door Girl and Server

PonyTails
Florence, SC
10.2019 - 02.2020
  • Check IDs, and clerical duties (i.e
  • Answer phone calls)
  • Point of sales transactions of various types
  • Knowledge of current promotions and menu

Server

Shoney's
Florence, SC
08.2018 - 12.2018
  • Ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor
  • Knowledge of current promotions and menu
  • Follow Food Dept Regulations

Key Holder

Bath and Body Works
Florence, SC
11.2017 - 02.2018
  • Responsible for opening and/or closing the store
  • Ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor

Backroom Coordinator

TJ Maxx
Florence, SC
05.2016 - 11.2017
  • Shipping of merchandise
  • Ensure merchandise arrived in good condition
  • Teamed with Floor Coordinators to replenish store in timely manner
  • Operated pallet jack
  • Able to lift 50 lbs
  • Read SKU numbers
  • Follow OSHA safety regulations

Shipping Associate

QVC
Florence, SC
09.2015 - 02.2016
  • Shipping of merchandise; load trailers
  • Ensure packages are loaded in good condition and in a timely manner for shipping
  • Operated pallet jack and strapping machine
  • Able to lift 50 lbs
  • Read SKU numbers
  • Follow OSHA safety regulations

Cashier

Walmart
Paragould, AR
09.2014 - 04.2015
  • Point of sales transactions of various payment types
  • Maintained front registers and front shelves
  • Assisted customers with layout of store
  • Selected Employee of Month November 2014

Service Clerk/Cashier

Walgreens
Darlington, SC
08.2013 - 06.2014
  • Merchandising, store inventory and product ordering
  • Specialized in cosmetics and fragrances
  • Maintained store signage and displays
  • Photo lab technician

Service Clerk/Cashier

Walgreens
North Arlington, NJ
02.2013 - 08.2013
  • Merchandising, store inventory and product ordering
  • Specialized in cosmetics and fragrances
  • Maintained store signage and displays

Sales Specialist

The Gap
Wayne, NJ
10.2012 - 12.2012
  • Generate sales, recover, and maintain sales floor, assist customers throughout the store and at the cash wrap
  • Handle/operate cash register for all sales transaction types
  • Set up marketing displays on sales floor

Mail Clerk

Johnson Controls Mail Services
Nutley, NJ
08.2008 - 09.2012
  • Sorted and delivered interoffice, postal, and packaged mail
  • Pickups and delivers special mail and travel tickets
  • Identified unknown mail using computer database
  • Located FedEx, UPS, and other packages using SC Logic programming
  • Inspected equipment and vehicles to ensure professional appearance and compliance with OSHA and corporate regulations
  • Operated X-Ray scanner for checking incoming Postal mail and FedEx packages

Education

Certificate - Accounting

Florence Darlington Technical College
Florence, SC
03-2014

A.A.S. - Accounting

Rutgers University
Newark, NJ
06-2007

High school or equivalent - Accounting

Mary Help of Christians Academy
North Haledon, NJ
06-2006

A.A.S. - Business Management

Florence Darlington Technical College
Florence, SC

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Visual Basics Programming
  • Web Design
  • Macromedia Studio
  • Financial analysis
  • Accounting software
  • Customer service
  • Problem solving
  • Project management

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Customer Experience Manager and Framer

Michael's
03.2024 - Current

Front Desk Clerk

Florence Express Inn
07.2023 - 07.2024

Store Manager

Dollar General
12.2021 - 07.2023

2nd Assistant Manager

Yankee Candle Company
10.2021 - 01.2022

Server and Server Trainer

Buffalo Wild Wings
03.2020 - 10.2021

Door Girl and Server

PonyTails
10.2019 - 02.2020

Server

Shoney's
08.2018 - 12.2018

Server

Waffle House
03.2018 - 08.2020

Key Holder

Bath and Body Works
11.2017 - 02.2018

Backroom Coordinator

TJ Maxx
05.2016 - 11.2017

Shipping Associate

QVC
09.2015 - 02.2016

Cashier

Walmart
09.2014 - 04.2015

Service Clerk/Cashier

Walgreens
08.2013 - 06.2014

Service Clerk/Cashier

Walgreens
02.2013 - 08.2013

Sales Specialist

The Gap
10.2012 - 12.2012

Mail Clerk

Johnson Controls Mail Services
08.2008 - 09.2012

Certificate - Accounting

Florence Darlington Technical College

A.A.S. - Accounting

Rutgers University

High school or equivalent - Accounting

Mary Help of Christians Academy

A.A.S. - Business Management

Florence Darlington Technical College

Similar Profiles

CREATE PROFILE
Carina Colon