Carina Felix
Odessa,TX
Summary
Versatile and compassionate professional with a strong background in early childhood development and structured activity planning, demonstrated through roles at Ican, teacher assistant and as a childcare provider. Excelled in creating engaging environments for learning and growth, achieving high levels of customer satisfaction and child well-being. Skilled in classroom instruction and multilingual communication, effectively fostering social and academic development.
Overview
11
11
years of professional experience
Work History
Daycare Provider
Self-employeed
Odessa, TX
05.2024 - Current
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Maintained safe play environment.
- Used positive reinforcement and behavior modeling to instill discipline in children.
Shopper
Instacart
Utica, NY
05.2021 - 05.2024
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
Call Center Representative
Tidal Basin
Utica, NY
10.2022 - 12.2022
- (Temporary position)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
Family Support Specialist
Ican
Utica, NY
06.2019 - 05.2021
- Maintained detailed records of client interactions, progress, and outcomes.
- Encouraged families to participate in recreational activities that promote bonding.
- Educated families on child development and age-appropriate behavior.
- Identified appropriate community resources and provided referrals for services.
- Established positive relationships with clients by demonstrating empathy and understanding.
Teacher's Assistant
Utica City School District
Utica, NY
12.2016 - 06.2019
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Facilitated small group learning activities to reinforce lesson objectives.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Assisted teachers with instruction and provided clerical support for diverse needs.
School Bus Monitor
Birnie Bus Service Inc.
Utica, NY
02.2016 - 03.2018
- Accompanied driver and children on bus route to keep students safe and protected.
- Coordinated and executed safety drills and directed passengers in evacuation.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Reported any incidents or accidents involving students to the school administration immediately.
- Advised passengers to be seated and orderly while on vehicles.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
Childcare Provider
Self-employeed
Utica, NY
04.2014 - 03.2018
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Maintained safe play environment.
- Used positive reinforcement and behavior modeling to instill discipline in children.
Education
Some College (No Degree) - Criminal Justice
Mohawk Valley Community College
Utica, NYSkills
- Early education
- Social and academic development
- Activities leadership
- Structured activity planning
- Early childhood development
- Care planning
- Classroom instruction
- Childcare
- Multilingual abilities
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Daycare Provider
Self-employeed
05.2024 - Current
Call Center Representative
Tidal Basin
10.2022 - 12.2022
Shopper
Instacart
05.2021 - 05.2024
Family Support Specialist
Ican
06.2019 - 05.2021
Teacher's Assistant
Utica City School District
12.2016 - 06.2019
School Bus Monitor
Birnie Bus Service Inc.
02.2016 - 03.2018
Childcare Provider
Self-employeed
04.2014 - 03.2018
Some College (No Degree) - Criminal Justice
Mohawk Valley Community College
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