Carina Fernandez
Jersey City
Summary
Service-oriented, organized, and motivated professional with experience in hospitality, guest services and facilities management. Excellent reputation within business for creating culture, improving customer satisfaction, and driving the overall operations in the workplace.
Overview
12
12
years of professional experience
Work History
Workplace Experience Coordinator
CBRE/EY
01.2022 - Current
- Demonstrated excellent customer service skills by promptly addressing inquiries and resolving issues related to reservations for
- Collaborated with event planners and clients to understand and implement solutions for their audio and visual requirements and arranged catering requests when needed
- Conducted regular maintenance checks and inspections while completing building rounds to uphold cleanliness and functionality of conference rooms and workspaces
Front Desk Agent
Courtyard by Marriott
01.2018 - 12.2018
- Check guests in and out efficiently, ensuring accurate information is recorded and maintain guest records
- Answered questions and concerns of guests via phone, in-person, or chat with a focus on providing above-and-beyond service in every interaction
- Placed work and service orders for housekeeping, maintenance, and engineering staff; followed up and maintained the status log
- Collaborated with hotel agents to promote the corporate partnership of the NFL Game Night events, resulting in an increase of the table turnover rate at the bistro by 22% percent
Night Auditor
Meadowlands Plaza Hotel
01.2013 - 12.2013
- Generated daily reports including financial, room occupancy, sales forecasts, and revenue summaries to keep critical details well-organized and accessible to management and accounting
- Assisted with late-night check-ins and guest inquiries, providing exceptional customer service
- Managed overnight operations and ensured the security and safety of the hotel premises for a smooth transition to the morning shift
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks
Education
Bachelor of Science - International Business
New Jersey City University
01.2015
Associate of Applied Science - Hospitality Management
Hudson County Community College
01.2011
Skills
- Customer Service
- Meeting & Event Logistics
- Facilities Management
- Work Order Management
- Strong Detail Orientation
- Conflict Resolution
- Planning and Prioritization
- Hoteling Operations
- Catering Order Management
- Training and onboarding
- EMS
- MS OFFICE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Workplace Experience Coordinator
CBRE/EY
01.2022 - Current
Front Desk Agent
Courtyard by Marriott
01.2018 - 12.2018
Night Auditor
Meadowlands Plaza Hotel
01.2013 - 12.2013
Bachelor of Science - International Business
New Jersey City University
Associate of Applied Science - Hospitality Management
Hudson County Community College
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