Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Carina Francisco Mendez

WEST PALM BEACH,FL

Summary

Detail-oriented individual with exceptional communication, Hospitality and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Volunteer

Police Athletic League, PAL
West Palm Beach, FL
01.2023 - Current
  • Mentored young athletes in skill development and personal growth initiatives.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.

Front Desk Agent

Delta Hotels By Marriott
West Palm Beach, FL
06.2024 - 02.2025
  • Welcomed guests upon arrival, ensuring positive first impressions.
  • Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
  • Assisted in resolving guest inquiries and complaints promptly, fostering loyalty.
  • Coordinated room assignments and special requests using hotel management systems.

Shift Leader

Bodega Tequaria Y Tequila
West Palm Beach, FL
12.2021 - 03.2023
  • Trained new staff on company procedures and customer service standards.
  • Monitored inventory levels and assisted in stock replenishment efforts.
  • Coordinated daily tasks to maintain productivity during peak hours.
  • Maintained cleanliness and organization of work areas to adhere to health regulations.
  • Completed cash and credit card transactions accurately using POS software.

Coffee Speacialist

Nestle
Palm Beach Gardens, FL
07.2021 - 11.2022
  • Increased store revenue through upselling of products and promoting seasonal offerings.
  • Educated customers on various brewing methods and equipment, helping them make informed decisions on their purchases.
  • Consistently met or exceeded performance goals set by management, contributing to overall store success and customer satisfaction.
  • Analyzed sales data to identify opportunities for product placement and inventory management.

Education

Associate of Science - Criminal Justice Technology

Palm Beach State College
Lake Worth, FL
12-2027

High School Diploma -

Foresthill Community High School
West Palm Beach, FL
05-2018

Skills

  • Teamwork and collaboration
  • Adaptability and dependability
  • Problem-solving abilities
  • Bilingual (Spanish)

Timeline

Front Desk Agent

Delta Hotels By Marriott
06.2024 - 02.2025

Volunteer

Police Athletic League, PAL
01.2023 - Current

Shift Leader

Bodega Tequaria Y Tequila
12.2021 - 03.2023

Coffee Speacialist

Nestle
07.2021 - 11.2022

Associate of Science - Criminal Justice Technology

Palm Beach State College

High School Diploma -

Foresthill Community High School
Carina Francisco Mendez