Carina Gleason
Troy
Summary
Dynamic professional with strong interpersonal skills and a detail-oriented approach, honed through years of being an early childhood educator. Proven track record in enhancing customer satisfaction and effective communication, alongside expertise in record keeping and team leadership. Committed to fostering positive experiences and ensuring compliance with industry standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
The Smile Lodge Pediatric Dentistry
Clifton Park
09.2025 - 12.2025
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Took digital X-rays of teeth using radiographic equipment.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Checked with participants throughout procedures to help alleviate anxiety.
- Ensured compliance with infection control policies and procedures.
Lead Teacher
Kiddie Academy
Albany
06.2023 - 09.2025
- Developed and executed weekly lesson plans tailored to specific age groups.
- Maintained daily communication with parents, tracked developmental milestones, and ensured going above and beyond state childcare regulations.
- Supported growth and learning of each child through individualized attention, as well as structured group activities.
Shift Supervisor
Dunkin’ Donuts
Troy
03.2021 - 06.2023
- Oversaw daily operations at a busy location, including team supervision and cash management.
- Provided training to new staff, monitored inventory levels, stocked supplies, and maintained exemplary routine store cleanliness.
- Excelled in providing exceptional service while meeting business objectives.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
Assistant Teacher
Morning Star Learning Center
Cobleskill
03.2020 - 07.2021
- Assisted lead teachers in daily classroom activities, including lesson preparation, arts and crafts, storytime, and educational play.
- Supervised children to ensure safety and well-being, maintained a clean and organized learning space, and fostered nurturing relationships with both students and families.
- Became lead teacher after four months of employment.
Hostess
Marinara, Pizzeria/ Italian Restaurant
Hewlett
11.2019 - 03.2020
- Coordinated with servers and kitchen staff to facilitate timely service.
- Seated guests following the floor plan to ensure equitable treatment of waitstaff.
- Handled guest inquiries and concerns with professionalism and care.
Cashier + Ice Cream Scooper
ColdStone Creamery
Lynbrook
05.2019 - 09.2019
- Provided exceptional customer service in a fast-paced ice cream environment.
- Maintained cleanliness and organization of work area and dining space.
- Assisted with inventory management and restocking supplies as needed.
- Educated customers about menu items and special promotions effectively.
- Collaborated with team members to ensure smooth daily operations.
Cashier, Caterer, Party Hostess
Country Fair Entertainment Park
Medford
08.2016 - 08.2018
- Enhanced event experiences by exceeding client expectations.
- Focused on customer relief and consistent upkeep of dining hall.
- Completed end-of-day washing of large food equipment.
- Developed strong communication abilities with kitchen staff in a high-traffic entertainment park.
- Directed groups of up to twenty children during birthday parties.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
- Collaborated with team members to streamline service during peak hours.
Cashier
McDonald’s
Farmingville
11.2017 - 05.2018
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Handled cash register operations, including cash handling and balancing drawers.
Education
Advanced Regents Diploma -
Sachem High School East
Farmingville, NY06.2018
Some College (No Degree) - Early Childhood Education
Queens Community College
Queens, NYSkills
- Strong interpersonal skills
- Effective communication
- Detail-oriented approach
- Record keeping
- Classroom management
- Team leadership
- Onboarding and orientation training
- Swift troubleshooting skills
- Customer satisfaction focus
- Cash management
- Food safety management
Awards
- Completed Bronze and Silver Awards with the Girl Scouts of America
- Inducted into National Art Honor Society
Languages
- English, Skilled
- American Sign Language student of two years
Certification
- First Aid and CPR certified renewed in 2025
Languages
American Sign Language
Limited
References
References available upon request.
Timeline
Dental Assistant
The Smile Lodge Pediatric Dentistry
09.2025 - 12.2025
Lead Teacher
Kiddie Academy
06.2023 - 09.2025
Shift Supervisor
Dunkin’ Donuts
03.2021 - 06.2023
Assistant Teacher
Morning Star Learning Center
03.2020 - 07.2021
Hostess
Marinara, Pizzeria/ Italian Restaurant
11.2019 - 03.2020
Cashier + Ice Cream Scooper
ColdStone Creamery
05.2019 - 09.2019
Cashier
McDonald’s
11.2017 - 05.2018
Cashier, Caterer, Party Hostess
Country Fair Entertainment Park
08.2016 - 08.2018
Advanced Regents Diploma -
Sachem High School East
Some College (No Degree) - Early Childhood Education
Queens Community College