Summary
Overview
Work History
Education
Skills
Timeline
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Carina Gonzalez

Summit,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Manager of Operations

Lit21
05.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Manager of Operations

The Lobby, Colonial Restaurants
06.2014 - Current
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.

Hospitality Services Manager

TGIF Fridays
06.2010 - 04.2014
  • Increased customer service ratings significantly through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
  • Implemented innovative marketing strategies that attracted new clientele while retaining existing customers.
  • Maintained accurate inventory records, proactively ordering necessary supplies and minimizing waste through careful monitoring of stock levels.

Hospitality Worker

Darden Restaurants, Olive Garden
06.2008 - 10.2010


  • Reduced risks by maintaining clean and organized work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

Education

Associate of Science - Physical Therapy

Union County College
Cranford, NJ
06.2020

Skills

Logistics Management

Decision-Making

Customer Service

Staff Management

Operations Management

Operations Oversight

Schedule Management

Employee relations and conflict resolution

Organizational Management

Social Media Marketing

Timeline

Manager of Operations

Lit21
05.2019 - Current

Manager of Operations

The Lobby, Colonial Restaurants
06.2014 - Current

Hospitality Services Manager

TGIF Fridays
06.2010 - 04.2014

Hospitality Worker

Darden Restaurants, Olive Garden
06.2008 - 10.2010

Associate of Science - Physical Therapy

Union County College

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Carina Gonzalez