Carina Guzman
Belton,TX
Summary
Passionate Professional with over 15 years of industry experience. Deep understanding of administrative processes and a proven track record in cultivating thriving relationships with customers, managers, and coworkers. Personable team player renowned for a positive attitude, intercultural work experience, and strong work ethic.
Overview
11
11
years of professional experience
Work History
Military Recruiter
Stratus Consulting Group
Manlius, NY
07.2023 - Current
- Provided detailed explanations of job duties, compensation and benefits to potential candidates.
- Participated in local job fairs and recruitment events for prospective hiring.
- Worked closely alongside hiring managers to effectively understand position requirements.
- Maintained Applicant Tracking System records of all applicants.
Vehicle Financing Agent
Volkswagen Financial Services AG
Munich
06.2020 - 08.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Human Resources Specialist
Volkswagen Financial Services AG
Braunschweig
08.2017 - 06.2020
- Efficiently acted as the initial contact point for applicant queries, employee requests, and supervisor communications within a department of 300 staff members.
- Managed compensation, benefits, and leave administration while overseeing performance and talent management. Ensured compliance with occupational health and safety regulations.
Business Continuity Management
Volkswagen Financial Services AG
Braunschweig
08.2016 - 08.2017
- Advised our branches as to the creation of compliant and effective Business Continuity Plans for all emergency scenarios
- Developed and improved local existing BCM processes.
International CRM Manager
Volkswagen Financial Services AG
Braunschweig
06.2013 - 08.2016
- Advised and mentored our branches in Spain, Ireland, Australia, South Korea and Portugal regarding all CRM processes
- Organized and executed international conferences and workshops for best practice exchanges.
Education
Master of Arts in Business and Romance Languages - Business Administration
Justus Liebig University
Germany09.2006
Skills
- Microsoft Office
- Excel Intermediate
- SAP Success Factors
- Intranet and Group Connect
- Skype for Business
- Interview techniques
- Resume Screening
Languages
- German
- English
- Spanish; Castilian
Training
- Presentation Skills
- Project Management
- Excel Beginner & Intermediate
- New Work @ VW Group
Timeline
Military Recruiter
Stratus Consulting Group
07.2023 - Current
Vehicle Financing Agent
Volkswagen Financial Services AG
06.2020 - 08.2021
Human Resources Specialist
Volkswagen Financial Services AG
08.2017 - 06.2020
Business Continuity Management
Volkswagen Financial Services AG
08.2016 - 08.2017
International CRM Manager
Volkswagen Financial Services AG
06.2013 - 08.2016
Master of Arts in Business and Romance Languages - Business Administration
Justus Liebig University
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