Hi, I’m
Carina Hernandez
Los Lunas,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in desired position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
Work History
Animal Hospital Of Los Lunas
Veterinary Technician /Bilingual CSR
05.2021 - Current
Job overview
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Streamlined communication for non-English speaking customers, offering seamless assistance and support.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
- Supported sales initiatives by upselling relevant products or services based on clients'' needs and interests, utilizing bilingual capabilities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Vetco of Valencia
Vet Assistant
10.2017 - 03.2019
Job overview
- Assisted vet and vet technicians with surgical procedures
- Provided care for animals after procedures
- Changed animal bandages, bedding, and kennel materials
- Ensured all cages and kennels are clean
- Administered medications
- Assisted in collecting samples such as blood or urine for testing
- Assisted in emergency first aid
- Communicated with owners and families on surgery and recovery instructions
- Educated owners about animal health, conditions, and proper care
- Performed administrative duties such as updating files and processing payments.
Abarim Home Healthcare
Coordinator of Home Healthcare Programs
05.2015 - 01.2017
Job overview
- Prepared and managed distance learning program budgets
- Troubleshoot and resolve problems with distance learning equipment and applications
- Analyzed data to assess distance learning program status
- Prepared reports summarizing distance learning statistical data
- Partnered with MCOs for clients
- Home Healthcare Assessments
- Worked with children through elderly disabled people.
Skills
- Proven experience providing customer support in a Veterinary office/clinic
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer/client loyalty
- Strategic-relationship-listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
- Bilingual
- Intravenous Injection
- Veterinary Office Administration
- Physical Examination
- Thoracic and Abdominal Radiograph
- Medical History Collection
- Jugular Intravenous Catheterization
- Medical Record-Keeping
- Billing and Invoicing
- Clear Communication
- Client Relations
Timeline
Veterinary Technician /Bilingual CSR
Animal Hospital Of Los Lunas
05.2021 - Current
Vet Assistant
Vetco of Valencia
10.2017 - 03.2019
Coordinator of Home Healthcare Programs
Abarim Home Healthcare
05.2015 - 01.2017
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