Carina Jackson
Bradenton,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at HMS Host International. Excelled in complex problem-solving and staff training, significantly improving operational efficiency. Skilled in time management and adaptability, achieving results through effective communication and emotional intelligence.
Overview
25
25
years of professional experience
Work History
Manager
HMS Host International/Paradies Lagadere
11.2004 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns.
- Managed weekly vendor invoices.
- Track inventory and sales.
- Draft weekly schedules and delegated employee deployment.
- Proficient in company's software related to the job.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Leader
Burger King
08.1999 - 08.2004
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
Bayshore High School
Bradenton, FL05.2003
Skills
- Time Management
- Verbal and written communication
- Billing support
- Draft weekly orders and schedules
- Microsoft Word/ Sheets/Excel
- Google Suites
- Marketing
- Salesforce management
- Effective communication
- Multitasking Abilities
Timeline
Manager
HMS Host International/Paradies Lagadere
11.2004 - Current
Shift Leader
Burger King
08.1999 - 08.2004
Bayshore High School
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