Carina Langan
Bridgewater,MA
Summary
Motivated and customer-focused professional with experience in retail supervision, automotive BDC operations, medical office administration, and fast-paced food service roles. Skilled in customer communication, scheduling, problem-solving, and team support. Known for staying organized, learning quickly, and delivering reliable, high-quality service in any environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BDC Service Representative/Rental Coordinator
Hyundai
07.2025 - Current
- Responded promptly to inbound sales and service inquiries via phone, email, text, and online leads.
- Scheduled sales and service appointments, ensuring accurate data entry.
- Conducted follow-up communication with potential customers to increase showroom traffic and appointment show rates.
- Maintained daily contact logs and tracked lead progress to support store sales goals.
- Coordinated with sales and service teams to ensure smooth customer transitions and positive dealership experiences.
- Managed the dealership’s rental fleet, including check-in, check-out, and vehicle inspection processes.
- Verified insurance, rental agreements, and customer eligibility in compliance with dealership and manufacturer policies.
- Maintained accurate rental logs, billing details, and service loaner inventory records.
- Coordinated loaner vehicles for service customers to support a smooth service department workflow.
- Ensured rental and loaner vehicles were clean, fueled, and properly maintained.
- Resolved rental-related customer concerns professionally and efficiently.
- Communicated with service advisors and management to ensure loaner availability and timely vehicle returns.
- Assisted with warranty and insurance documentation associated with Hyundai loaner programs.
- Delivered exceptional customer service across sales, service, and rental interactions.
- Supported dealership efficiency by balancing lead management, appointment scheduling, and rental operations.
Crew Member
Dunkin' Brands
05.2023 - 07.2025
- Prepared and served coffee, espresso drinks, bakery items, and breakfast sandwiches according to Dunkin’ standards.
- Operated POS system to process customer orders, payments, and drive-thru transactions quickly and accurately.
- Delivered fast, friendly, and consistent service to maintain high guest satisfaction and repeat business.
- Followed food safety, sanitation, and cleanliness procedures to ensure a safe and compliant working environment.
- Restocked inventory, packaged bakery products, and maintained organized workstations for efficient store operations.
- Assisted with opening and closing duties, including cash handling, equipment cleaning, and station setup.
- Worked collaboratively with team members to meet speed-of-service goals during peak hours.
- Resolved customer issues or concerns professionally while maintaining a positive guest experience.
Secretary
Compass Medical
06.2019 - 03.2023
- Managed front-desk operations, including patient check-in/check-out, appointment scheduling, and multi-line phone reception.
- Verified patient demographics, insurance information, and eligibility before appointments to ensure accurate billing.
- Prepared and updated patient records, processed referrals, and handled medical document requests in compliance with HIPAA guidelines.
- Supported providers by organizing daily schedules, routing messages, and coordinating patient flow to reduce wait times.
- Collected copayments, processed payments, and balanced end-of-day financial reports.
- Assisted patients with questions regarding appointments, referrals, test results (per policy), and general office procedures.
- Ensured all incoming faxes, lab reports, and clinical documents were properly sorted and routed to the appropriate provider or department.
- Maintained a professional, welcoming environment and resolved front-desk concerns with patience and accuracy.
- Assisted with prior authorizations, insurance forms, and medical record transfers when needed.
- Collaborated with clinical staff to support efficient office operations and high patient satisfaction.
Supervisor/Dog Bather
Loyal Companion
11.2021 - 02.2023
- Supervised daily store operations, ensuring excellent customer service, product availability, and a clean, well-organized retail environment.
- Led and supported store associates during shifts, assigning tasks, managing breaks, and maintaining proper floor coverage.
- Oversaw opening and closing procedures, including cash handling, deposits, store security, and daily checklist completion.
- Resolved customer concerns professionally and efficiently, ensuring positive experiences and retention.
- Monitored inventory levels, received shipments, and ensured accurate stocking, pricing, and merchandising.
- Communicated daily sales goals, promotions, and performance expectations to the team.
- Supported sales initiatives by recommending pet nutrition, care products, and services based on customer needs.
- Ensured compliance with safety, sanitation, and animal-care regulations throughout the store.
- Bathed, dried, brushed, and performed basic grooming services for dogs of all sizes and temperaments, ensuring safe and stress-free handling.
- Assessed pets upon intake, noting coat condition, behavior, and any special needs to provide appropriate care.
- Monitored pet safety throughout the bathing and grooming process, following all sanitation and animal welfare guidelines.
- Maintained clean and organized bathing areas, grooming tools, and drying stations to meet health and safety standards.
- Supervised daily operations within the bathing/grooming area, assigning tasks and supporting team productivity.
Crew Member
Honey Dew Donuts
08.2015 - 05.2019
- Prepared and served coffee, breakfast items, sandwiches, and bakery products according to Honey Dew standards.
- Operated POS and drive-thru systems, processing customer orders and payments quickly and accurately.
- Delivered friendly, efficient service to ensure high customer satisfaction and encourage repeat business.
- Maintained a clean and organized work area, including food prep stations, beverage equipment, and dining areas.
- Followed all food safety, sanitation, and quality control procedures to meet company and health regulations.
- Restocked inventory such as coffee supplies, baked goods, packaging, and condiments to ensure product availability.
- Assisted with opening and closing tasks, including cash handling, cleaning equipment, and preparing stations for the next shift.
- Worked collaboratively with team members to meet speed-of-service goals, especially during high-volume morning rushes.
- Resolved basic customer concerns or order issues professionally to maintain positive guest experiences.
Education
Esthetician License -
Spa Tech Institute
Plymouth, MA06-2025
High School Diploma -
Bridgewater-Raynham Regional High School
Bridgewater, MA05-2019
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- Goal oriented
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
Certification
- Esethetican License - Current
Timeline
BDC Service Representative/Rental Coordinator
Hyundai
07.2025 - Current
Crew Member
Dunkin' Brands
05.2023 - 07.2025
Supervisor/Dog Bather
Loyal Companion
11.2021 - 02.2023
Secretary
Compass Medical
06.2019 - 03.2023
Crew Member
Honey Dew Donuts
08.2015 - 05.2019
Esthetician License -
Spa Tech Institute
High School Diploma -
Bridgewater-Raynham Regional High School