Carina Lopez
Phoenix,AZ
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Supervisor in Training
Grand Canyon University
12.2023 - Current
- Enhanced team productivity by implementing efficient work processes and providing regular feedback.
- Developed employee skills through targeted training sessions, resulting in improved job performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
Inventory Specialist
The Roomstore
01.2019 - 12.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders..
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Customer Service Representative
Sprint
03.2016 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Life Skills Center Of Arizona
Phoenix, AZ05.2005
Skills
- Staff Development
- Employee Coaching
- Industry Expertise
- Coaching abilities
- Staff Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Supervisor in Training
Grand Canyon University
12.2023 - Current
Inventory Specialist
The Roomstore
01.2019 - 12.2023
Customer Service Representative
Sprint
03.2016 - 01.2019
GED -
Life Skills Center Of Arizona
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