Carina Berumen
Appointment Setter
Elk Grove,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Appointment Setter
Kia Dealership
09.2023 - Current
- Make appointments for new leads ,make voicemails, send Emails
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Receptionist
Skin By Women
01.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Reduced incoming call response time by implementing an effective call routing system.
Barista Shift Supervisor
Kountry Kitchen
01.2021 - 12.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Shift Supervisor
The Coffee Bean & Tea Leaf
03.2017 - 12.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes
Education
High School Diploma -
Kapaa High School
Kapaa, HISkills
- Appointment Scheduling
- Call Management
- sales
- Bookkeeping
- Customer and Client Relations
- Customer-Oriented
- Customer Service
- Decision making
- Team Player
- Up-Selling
- Training new hires
Timeline
Appointment Setter
Kia Dealership
09.2023 - Current
Receptionist
Skin By Women
01.2023 - 09.2023
Barista Shift Supervisor
Kountry Kitchen
01.2021 - 12.2022
Shift Supervisor
The Coffee Bean & Tea Leaf
03.2017 - 12.2020
High School Diploma -
Kapaa High School
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