Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Carina Mendez

Buckeye,AZ

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist/HR Assistant

AZPRO
10.2022 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled sensitive customer information with confidentiality, adhering to company privacy.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Developed training materials to facilitate consistent onboarding experiences for new hires across departments.

Teacher /Front Office Assistant

Creme De La Creme
06.2019 - 10.2022
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to an overall school climate.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Front Desk Receptionist

Elements Massage
02.2019 - 06.2019
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.

Supervisor

Chuck E Cheese
08.2014 - 01.2017
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Associate of Science -

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

High School Diploma -

Verrado High School
Buckeye, AZ
05.2014

Skills

  • Performance Improvement
  • Research and Data Analysis
  • Office Supply Management
  • Intuit QuickBooks
  • Microsoft Office
  • Calendar Management
  • Departmental support
  • Office Organization
  • Telephone Etiquette
  • File Management
  • Transcription and dictation
  • Relationship Building
  • Mail Sorting
  • Supply Management
  • Call Answering and Routing
  • Supply Ordering
  • Mail handling
  • Administrative Support
  • File Organization
  • Claims Handling
  • Listening Skills
  • Excellent Communication

Spanish

I very good at speaking bilingual 

Languages

Spanish
Full Professional

Timeline

Front Desk Receptionist/HR Assistant

AZPRO
10.2022 - Current

Teacher /Front Office Assistant

Creme De La Creme
06.2019 - 10.2022

Front Desk Receptionist

Elements Massage
02.2019 - 06.2019

Supervisor

Chuck E Cheese
08.2014 - 01.2017

Associate of Science -

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Verrado High School

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Carina Mendez