Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carina Oberther

Summary

Dynamic Medical Office Assistant with extensive experience at Arnot Medical Services, excelling in patient scheduling and records management. Proven ability to maintain HIPAA compliance while delivering exceptional customer service. Skilled in multitasking and problem-solving, ensuring efficient office operations and compassionate patient support. Committed to enhancing patient experiences through effective communication and attention to detail.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Medical Office Assistant

Arnot Medical Services
01.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • return calls at direction of provider
  • Coordinated patient scheduling at check out
  • scheduled and follow up on referral and testing
  • scan documents into appropriate file or distribute to appropriate staff
  • Used Epic to schedule appointments for doctor visits and procedures.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.

Front End Rece

STMC
11.2022 - 12.2023
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to Medent electronic record system

Receptionist

Arnot Medical Services
04.2006 - 11.2022
  • worked with provider to maintain high quality and compassionate care.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Office Manager/receptionist

Linda J Smith, FNP
04.2004 - 04.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

No Degree - Medical Office Assistant Certificate

Elmira Business Institute
Elmira Ny

High School Diploma -

Corning Painted Post West High
Painted Post, NY
06-1994

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Data entry
  • Attention to detail
  • Medical terminology
  • Managing patient records
  • Patient scheduling
  • Phone and email etiquette
  • Records management
  • Patient referrals
  • Follow-up skills
  • Medical office software
  • Multi-line telephone management
  • Medical records confidentiality
  • Critical thinking

Timeline

Medical Office Assistant

Arnot Medical Services
01.2024 - Current

Front End Rece

STMC
11.2022 - 12.2023

Receptionist

Arnot Medical Services
04.2006 - 11.2022

Office Manager/receptionist

Linda J Smith, FNP
04.2004 - 04.2006

No Degree - Medical Office Assistant Certificate

Elmira Business Institute

High School Diploma -

Corning Painted Post West High

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Carina Oberther