Summary
Overview
Work History
Education
Skills
Writing
Timeline
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Carina Roper

Orlando,FL

Summary

Hardworking Bagger with proven history of positive customer feedback for exceptional service. Skilled in organizing and transporting customer purchases to promote safety and convenience. Approachable and friendly individual. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.

Overview

2
2
years of professional experience

Work History

Customer Service Bagger

Publix
09.2022 - Current
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Assisted with maintaining clean and organized store appearance.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Bagged customer purchases while paying mind to industry best practices.
  • Answered customer inquiries and provided product guidance.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Served as point of contact between customers and store associates or management.
  • Loaded items onto conveyor belts.

Front of House Worker

Chick-fil-A
09.2021 - Current
  • Take orders.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Kept counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Helped guests at tables when in need of assistance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash and transactions to complete customer purchases.

Education

Associate of Arts - Creative Writing

Valencia College East Campus
Orlando, Fl
01.2026

Skills

  • Customer Inquiries
  • Special Assignments
  • Membership Programs
  • Janitorial Duties
  • Store Cleaning
  • Collecting Carts
  • Order Taking
  • Identification Checks
  • Credit and Cash Transactions
  • Cleaning and Sanitizing
  • Customer Transactions

Writing

Enjoy writing books and want to self-publish some in the future. 

Wrote a blog for someone I know for their hair business

Timeline

Customer Service Bagger

Publix
09.2022 - Current

Front of House Worker

Chick-fil-A
09.2021 - Current

Associate of Arts - Creative Writing

Valencia College East Campus

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Carina Roper