Carina Ruiz
Yuma,AZ
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist/Peer-Support Specialist
HOPE Incorporated
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Educated clients on dangers of substance abuse and prevention techniques.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Warehouse Administrative Assistant/Customer Service Representative
Yuma Community Food Bank
01.2019 - 07.2023
- Implemented new filing systems for more efficient document retrieval, reducing time spent searching for records and increasing overall administrative productivity.
- Processed incoming donation efficiently and accurately, contributing to the Food Bank's mission.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reduced shipping errors by closely monitoring inventory levels and ensuring proper product labeling.
- Optimized warehouse organization for improved workflow and increased productivity.
- Scheduled preventative maintenance for warehouse equipment, reducing downtime due to unexpected malfunctions.
- Conducted regular audits of physical inventory against system records, identifying inconsistencies and taking corrective action as needed for accurate stock levels.
- Maintained accurate records of shipments, ensuring prompt resolution of any discrepancies or issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Cashier/Customer Service Representative
Del Sol Market
09.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service Specialist
Big Lots
12.2012 - 09.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Cross-trained and provided backup support for organizational leadership.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Processed refunds and exchanges in accordance with company policy.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Implemented loss prevention strategies, reducing
- incidents of theft and shrinkage in the store.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Assisted with all all front end cash handling.
Customer Service Receptionist
Allied Cash Advance
06.2011 - 04.2012
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier/Customer Service Cashier
Fry's Food and Drugs
10.2010 - 09.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
Walmart
11.2005 - 08.2008
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Educational Opportunity Center Charter High School
3810 W. 16th St. 12-2005
Skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Calendar management
- Basic accounting
- Information protection
- Supply management
- Customer service
- Inventory management
Certification
- [Peer Support Certification] [HOPE Inc.] [2024 Septemper]
Languages
Spanish
Full Professional
Timeline
Receptionist/Peer-Support Specialist
HOPE Incorporated
10.2023 - Current
Warehouse Administrative Assistant/Customer Service Representative
Yuma Community Food Bank
01.2019 - 07.2023
Cashier/Customer Service Representative
Del Sol Market
09.2016 - 05.2018
Customer Service Specialist
Big Lots
12.2012 - 09.2014
Customer Service Receptionist
Allied Cash Advance
06.2011 - 04.2012
Cashier/Customer Service Cashier
Fry's Food and Drugs
10.2010 - 09.2011
Cashier
Walmart
11.2005 - 08.2008
- [Peer Support Certification] [HOPE Inc.] [2024 Septemper]
High School Diploma -
Educational Opportunity Center Charter High School
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