Carina Smith
Jacksonville,FL
Summary
Dynamic Outpatient Case Manager at Gateway with expertise in care coordination and client advocacy. Proven track record in enhancing patient autonomy and fostering interdisciplinary collaboration. Bilingual in Spanish and English, adept at navigating healthcare systems and maintaining HIPAA compliance, ensuring optimal outcomes for diverse populations. Committed to empowering clients through education and resource access. Experienced with child protection and advocacy, ensuring safety and well-being of children. Utilizes strong communication and conflict resolution skills to manage delicate situations effectively. Knowledge of child welfare policies and community resources to support families in need.
Overview
3
3
years of professional experience
Work History
Outpatient Case Manager
Gateway
02.2025 - Current
- Promoted patient autonomy through education about disease management strategies, lifestyle modifications, and available community resources.
- Strengthened relationships with community resources by establishing partnerships that benefited both patients and organizations involved in their care.
- Supported interdisciplinary collaboration among staff members, contributing to a positive work environment and fostering a culture of teamwork and shared success.
- Maintained a high level of professional competency by participating in ongoing training and development opportunities within the field of case management.
- Increased efficiency within the department through active participation in team meetings, sharing best practices, and collaborating on process improvements.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Behavior Specialist
Mandala Family Wellness
10.2024 - 02.2025
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Implemented data collection systems for monitoring student progress toward behavioral goals, providing regular updates to stakeholders on achievements made over time.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Developed social skills curricula tailored to individual student needs, enhancing peer interactions and fostering positive relationships.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Increased independence in daily living tasks by providing consistent skill development support.
Certified Child Advocate Manager
Guardian Ad Litem
09.2022 - 10.2024
- Supported families in crisis by connecting them with appropriate resources and services within the community.
- Contributed to policy development within the organization by advocating for changes that would better serve the best interests of the children under our care.
- Developed comprehensive case files that documented each child''s history, strengths, challenges, goals, and progress over time.
- Monitored academic progress of clients through consistent communication with educators while advocating for necessary accommodations and modifications in the classroom.
- Enhanced child welfare by conducting thorough assessments of their home environment and identifying areas for improvement.
- Evaluated children's needs through regular meetings with parents, teachers, counselors, and other stakeholders to ensure that proper support was provided.
- Coordinated with social workers, therapists, and medical professionals to address any mental health or physical health concerns affecting a child''s wellbeing.
- Advocated for children''s best interests during court proceedings, ensuring their voices were heard and considered in decision-making processes.
- Established trust with children by maintaining confidentiality and providing a safe space for them to express their thoughts and feelings openly.
- Ensured child safety by closely monitoring high-risk cases and collaborating with law enforcement agencies when necessary.
Aftercare Worker/Substitute Teacher
Pinecrest North Preparatory
03.2022 - 06.2022
- Contributed to after-school programs to enhance the overall educational experience of students beyond the classroom setting.
- Established trust with students, parents, and staff by maintaining open lines of communication regarding student progress and behavior.
- Ensured proper supervision of outdoor playtime while promoting physical activity among students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Master of Science - Psychology
Keiser University
Fort Lauderdale, FL03-2025
Bachelor of Arts - Psychology
Florida International University
Miami, FL08-2022
Skills
- Case Assessment
- Healthcare systems navigation
- Clinical documentation
- Care coordination
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Clear communication
- HIPAA compliance
- Case documentation
- Decision-making
- Patient Assistance
- Data Entry Expertise
- Client advocacy
- Case needs assessment
- Case management
- Multicultural competence
- Child development
- Bilingual in Spanish and english
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Outpatient Case Manager
Gateway
02.2025 - Current
Behavior Specialist
Mandala Family Wellness
10.2024 - 02.2025
Certified Child Advocate Manager
Guardian Ad Litem
09.2022 - 10.2024
Aftercare Worker/Substitute Teacher
Pinecrest North Preparatory
03.2022 - 06.2022
Master of Science - Psychology
Keiser University
Bachelor of Arts - Psychology
Florida International University
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