Carina Tate
Lexington
Summary
Dynamic Fleet Manager with proven success at Venture Express, enhancing operational efficiency through strategic route planning and effective communication. Skilled in fleet optimization and employee management, I implemented cost-reduction strategies that significantly improved delivery timelines and customer satisfaction. Committed to fostering a culture of safety and responsibility within the team.
Fleet management professional with comprehensive experience and readiness for role. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in logistics coordination, maintenance scheduling, and cost control, while possessing excellent organizational and leadership abilities. Known for effective communication, problem-solving, and strategic planning.
Overview
8
8
years of professional experience
Work History
Fleet Manager
Venture Express
09.2022 - Current
- Oversaw fleet operations, ensuring timely delivery and adherence to safety regulations.
- Implemented route optimization strategies, enhancing efficiency and reducing fuel costs.
- Trained staff on fleet management software, improving data accuracy and reporting capabilities.
- Coordinated with vendors for procurement of vehicles and parts, streamlining supply chain operations.
- Analyzed operational data to identify trends, driving strategic improvements in fleet management practices.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Proactively identified and solved complex problems that impacted management and business direction.
- Streamlined route planning for optimal fuel usage and faster delivery times.
- Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
- Fostered culture of responsibility and efficiency, significantly reducing incident rates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated with manufacturing and supply chain management.
Transportation Clerk /Inbound Warehouse Associate
Auto Zone Distribution Center
07.2018 - 09.2022
- Coordinated transportation schedules to optimize delivery efficiency
- Processed shipping documentation ensuring accuracy and compliance
- Managed inventory tracking using warehouse management systems
- Communicated with carriers to resolve shipment discrepancies
- Trained new staff on operational procedures and safety protocols
- Implemented improvements to streamline freight operations and reduce delays
- Responsible for manually entering payroll for 60-80 drivers weekly.
- Responsible for several reports each shift.
- Oversaw daily logistics activities, enhancing workflow consistency
- Analyzed transportation data to identify cost-saving opportunities
- Trained new hires on company procedures and software systems, fostering a collaborative work environment.
- Demonstrated proactive and resourceful nature in solving transportation delays.
- Reduced shipment delays by closely monitoring cargo status and addressing issues proactively.
- Maintained detailed records of shipments, ensuring accurate tracking and billing information.
- Supported warehouse operations by coordinating inbound and outbound shipments effectively.
- Utilized tracking numbers and bills of lading to determine delivery status.
- Liaised between departments to ensure seamless coordination of cross-functional tasks related to transportation operations.
- Assisted drivers with packing slips, bills of lading and invoices.
- Improved customer satisfaction with timely and accurate communication regarding shipment updates.
- Resolved transportation disputes promptly, maintaining positive relationships with carriers and customers.
- Conducted regular audits of transport-related documents, ensuring compliance with industry regulations.
- Collaborated with team members to optimize routing for cost-effective and efficient deliveries.
- Remained aware of weather and traffic conditions and relayed issues to drivers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Operated forklifts and pallet jacks for efficient material handling.
- Received and processed incoming inventory, ensuring accuracy in stock levels.
- Maintained organized warehouse layout to enhance operational efficiency.
- Assisted in training new associates on safety protocols and warehouse procedures.
- Collaborated with team members to optimize workflow and reduce downtime.
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
- Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
- Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
- Enhanced team productivity by assisting in training new warehouse associates on proper procedures and best practices.
- Collaborated with other departments to address any issues related to inbound shipments or inventory discrepancies.
- Managed high levels of daily activity while maintaining attention to detail when verifying shipment contents against purchase orders or invoices.
- Actively participated in continuous improvement initiatives aimed at optimizing warehouse operations and workflow processes.
- Increased overall customer satisfaction through careful handling of fragile items during the receiving process.
- Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported warehouse management by updating internal systems with real-time data on received goods and inventory levels.
- Coordinated with transportation providers to ensure prompt pickup of completed outbound shipments.
- Optimized space utilization within the warehouse by reorganizing storage areas following established guidelines.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Sales Associate
Bed, Bath & Beyond
02.2018 - 07.2018
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring product availability and accuracy.
- Collaborated with team members to meet sales targets through effective communication.
- Trained new staff on operational procedures and customer engagement techniques.
- Developed promotional strategies that increased foot traffic and sales conversions.
- Implemented best practices for merchandising, enhancing visual appeal of products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associates - Psychology
Jackson State Community College
Lexington, TNNail Technology - Nail Technology
Nestle Beauty School
Paris, TN03-2017
Skills
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Operations and logistics
- Employee management
- Delivery schedule oversight
- Fleet scheduling
- Transportation regulations
- Driver management
- Regulatory compliance
- Equipment procurement
- GPS navigation
- Route planning
- Government regulations
- Safety monitoring
- Effective communication
- MS office suite
- Vendor collaboration
- Cost reduction
- Operational efficiency
- Record preparation
- Customer relationship management
- Training and education
- Fleet monitoring
- Dispatching oversight
- Vehicle acquisition
- Load assignment coordination
- Government regulatory requirements
- Distribution schedule management
- Issue resolution
- Daily operations management
- Logistics planning
- Workload management
- Transportation coordination
- Critical thinking
- Logistics processes
- Worker supervision
- Safety management
- Transportation management systems
- Mentoring and training
- Driver hiring
- Resource management
- Client base retention
- Loading and unloading
- Fleet dispatch
- Incident reporting
- Work Planning and Prioritization
- Outgoing shipments oversight
- Relationship building
- Regulations compliance
- Goods movement planning
- Staff management
- Workforce management
- Logistics processes planning
- Team collaboration
- Logistics management
Timeline
Fleet Manager
Venture Express
09.2022 - Current
Transportation Clerk /Inbound Warehouse Associate
Auto Zone Distribution Center
07.2018 - 09.2022
Sales Associate
Bed, Bath & Beyond
02.2018 - 07.2018
Associates - Psychology
Jackson State Community College
Nail Technology - Nail Technology
Nestle Beauty School