Carina S. Valencia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, reliable, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Solid team player with upbeat attitude to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
1 Hotel South Beach
Miami , FL
01.2023 - 08.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server/Bartender
Rick’s cabaret
Chicago , IL
12.2021 - 04.2022
- Positive attitude for customers services to feel welcome and excited for my services.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with drinks.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on drinks served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Garnished dishes and beverages to serve visually appealing menu items.
Spa Receptionist
Face Foundrie
Chicago , IL
09.2021 - 02.2022
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Suggested membership programs for frequently returning customers.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Guided customers through facility tours explaining spa resources and amenities.
- Organized online bookings and processed online payments.
- Satisfied client special requests to enhance patron experience.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Addressed return customers by name to develop customer-company relationships.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted in the development of customized skin care regimens for clients.
- Tested products on clients to determine best results and provide product recommendations.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
Key Holder
Theory LLC
Rosemont , IL
03.2018 - 04.2020
- Welcome and greet customers as they enter the store in a professional and friendly manner.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
- Maintain product knowledge and educate customers of the fabrics, features, benefits and value of Theory products.
Sales Associate
Orange Theory
Palatine , IL
09.2018 - 06.2019
- Sold various products by explaining unique features and educating customers on proper application or usage and memberships.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Facility Manager
Anytime Fitness
Schaumburg , IL
01.2017 - 03.2018
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Scheduled and monitored on-site inspections of facility.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Established department goals and deadlines.
- Planned, administered and controlled budgets for equipment and supplies.
- Assisted in sales and cancellations of clients memberships.
- Managed the office which included answering calls, emails and paperwork.
- Organized and hosted chamber of commerce business gatherings.
- Ensured proper invoices to annual members and made them aware of any additional charges/ service.
- Coordinated and updated all social media outlets for the company.
Education
Esthetician -
G Skin And Beauty Institute
Schaumburg, IL12.2021
Associate of Arts - Acting
William Rainey Harper College
Palatine, IL09.2017
Skills
- Effective Customer Upselling
- Positive Personality
- High Energy and Stamina
- Prioritization and Time Management
- Warm and Friendly
- Building Customer Trust and Loyalty
- Age Verification
- Positive Attitude and Energetic
- Cleaning and Sanitizing
- Workflow Coordination
- Multitasking and Prioritization
- Upselling and Cross Selling
- Transactions and Cash Handling
- Team Player
- Computer Proficiency
- Call Answering and Routing
- Inventory Management
- Supply Ordering
- Lobby Maintenance
- Billing and Invoicing
- Organization and Efficiency
- Calendar Management
Certification
- CPR Certification
Languages
English
Full Professional
Spanish
Full Professional
References
- Tracy Meyers | Manager Theory | (630)822-3156
- Anthony Willma | Coworker Anytime fitness| (630) 290-4852
- Veronica Straw | Manger 1 Hotel | (305) 332-1530
Timeline
Server
1 Hotel South Beach
01.2023 - 08.2023
Server/Bartender
Rick’s cabaret
12.2021 - 04.2022
Spa Receptionist
Face Foundrie
09.2021 - 02.2022
Sales Associate
Orange Theory
09.2018 - 06.2019
Key Holder
Theory LLC
03.2018 - 04.2020
Facility Manager
Anytime Fitness
01.2017 - 03.2018
Esthetician -
G Skin And Beauty Institute
Associate of Arts - Acting
William Rainey Harper College
- CPR Certification
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