Carina C. Nanez

Serving as a point of contact to prospective and existing patients assisting them with scheduling appointments, facility tours, referrals, complaints, benefits, forms and guidelines. Responsible for helping retain and grow site-level HMO membership and FFS patient volume by tracking and trending data to identify opportunities and tactics when conducting outreach. Partnering with front office and care team to drive completion of new patient orientations and awareness of our services with the goal to implement best practices. Partnering with site management to address trends impacting patient attrition while supporting providers transitioning with an action plan to grow and retain their panels. Developing and maintaining a partnership with external partners such as brokers, insurance agents, and hospice representatives to engage and promote in the community. Planning and organizing events on/off site to engage with patients. Leading my care team in patient experience to ensure our patients are satisfied. Serving as point of contact to staff when manager is out of office.

• Here at Optum I am the first face of the office
• In charge or greeting, checking in, collecting copay, and welcoming our new patients to the office
• Ensuring the beginning of their experience with us is a lasting impression
• My job role includes many hats, within my time here I have learned much of the back office therefore I assist with helping patients over the phone, sending or completing tasks, informing providers of messages a patient may have and doing my best to make sure our patients needs our met
• I schedule appointments and assist patients with certain changes with insurance they made need
• I am also delegated many tasks that need completion from my, or SA
• I am hands on and truly enjoy working and helping people, which has made my job.

• Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
• Organize and supervise games and other recreational activities to promote physical, mental, and social development
• Attend staff meetings and serve on committees, as required
• Type, file, and duplicate materials
• Cost Plus World Market