Carina Rhea Morua
McAllen,TX
Summary
Goal-driven Graphic Designer successful at applying technical skills to create art to inform and engage customers. Clear communicator and collaborative team player with eye for detail and skilled in desktop publishing tools and graphic design software. Maintains technical knowledge by attending design workshops, reviewing professional publications and participating in professional societies. Versatile Graphic Designer with talent for developing unique custom artwork. Well-versed in generating innovative ideas and concepts. Collaborates with marketing and management teams to identify mockups and uses feedback to develop final drafts.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
ContactPoint360
Pharr, Texas
12.2023 - 04.2024
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
Production Associate
Texas Thrift Store
McAllen, TX
02.2019 - 10.2023
- Monitored and adjusted production processes to ensure quality standards were met.
- Performed routine maintenance on equipment used in the production process.
- Ensured that all safety protocols were followed during the production process.
- Maintained accurate records of materials used in the production process.
- Inspected finished products for defects before packing them for shipment.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Stocked shelves with necessary materials needed for production operations.
- Sorted items into appropriate bins according to type or size.
Customer Service Representative
Teleperformance USA
Edinburg, TX
06.2015 - 02.2019
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
Education
Associate of Arts - Graphic Design
South Texas College
Mcallen, TX05-2015
High School Diploma -
James Nikki Rowe
McAllen, TX05-2011
Skills
- Social Media Support
- Customer service excellence
- Design Software: Sketch, Invision, Photoshop
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Proficient in Photoshop
- Analytical and Critical Thinking
- Data Entry
- Active Listening
- Conflict Resolution
- Typography Knowledge
- Typography and Color Theory
- Design, layout, and typography
Affiliations
*I am currently getting additional board-certifications with Typography and UX Design through Coursera to be able to further advance my skillsets and quality of work.
*I work on a varierty of fliers, logos and graphic material for local rock, punk, metal and industrial event organizers. I have also helped out on a variety of online Twitch.tv templates for streamers.
Accomplishments
- I have taken part on several guest artist/musician spotlights for online festivals as well as in-person events over the past few years. I am a regular on Wednesday features for GLASSHOUSE on Twitch, dj occasionally on RE:Noize Radio, Interference Radio and work on templates for EBM Worldwide and Empire of Beat.
Languages
English
Professional
Spanish
Limited
Timeline
Customer Support Specialist
ContactPoint360
12.2023 - 04.2024
Production Associate
Texas Thrift Store
02.2019 - 10.2023
Customer Service Representative
Teleperformance USA
06.2015 - 02.2019
Associate of Arts - Graphic Design
South Texas College
High School Diploma -
James Nikki Rowe
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