Carina Veronica Gittens
Hiram,GA
Summary
Compassionate and patient-oriented Nurse with 14 years of diverse experience in direct patient care, and holding 6 years of staff supervision of department operations is seeking a dynamic leadership position. Skilled at multitasking and prioritizing patient needs with the ability of offering expertise in Medical & Psychiatric specialties. Works well with diverse patient populations and fosters trusting relationships to improve outcomes.
Overview
18
18
years of professional experience
Work History
Registered Nurse, Substance Abuse
Advanced Recovery Systems
12.2022 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Owner/Operator
Veritas Body & Wellness MEDSPA
02.2022 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Implemented effective financial management practices, improving cash flow and profitability.
Registered Nurse, Medical-Surgical Unit
Inspira Medical Center Vineland
10.2021 - 12.2022
- Performs assessments, Cerner Documentation
- Medications Administration, Hangs IV meds, administers Flu/Covid Immunizations/Pneumonia, Swabs for Covid, wounds
- Reduced hospital readmissions by implementing evidence-based discharge planning and coordinating follow-up appointments.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
Registered Nurse
Northbrook Behavioral Hospital-Blackwood
09.2021 - 05.2022
- Performs assessments, Documentation
- Medications Administration, meds, administer Flu/Covid Immunizations/Pneumonia, Swabs for Covid, wounds, Omnicell
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Mentored new nursing staff, supporting their professional growth and development.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
Phlebotomist
Inspira Medical Center
05.2019 - 10.2021
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Employee Relations Director
GennCare Home Care
03.2019 - 07.2021
- Enhanced employee satisfaction by implementing effective communication strategies and conflict resolution techniques.
- Reduced turnover rates by developing comprehensive onboarding programs and ongoing training initiatives.
- Established a positive work environment by fostering strong relationships between employees and management.
- Educated managers on best practices related to employee coaching, counseling, performance evaluations, and disciplinary actions.
- Facilitated internal investigations into alleged misconduct, ensuring thorough documentation and appropriate corrective action when necessary.
- Served as a trusted advisor to senior leadership, providing guidance on complex employee relations issues and potential risks.
Phlebotomist/Front and Back Office Lead Medical Assistant
University Of Penn Hospital -Cardiology-Maternity
10.2017 - 02.2020
- Ongoing communication with physicians and nurses; Proper collection of specimens in timely manner
- Immunizations, Inpatient venipuncture, Blood cultures, typing screens, and other stat blood tests required.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Clinical Care Tech/Phleb
Inspira UC & Vybe Urgent Care Centers
03.2018 - 09.2019
- Performs MA duties, Venipuncture, Vitals, EKG, Occ Med Physical, Drug Screenings, Throat/Flu Swab/Cultures, Vision/Hearing Test, Registration, Insurance Verification, Triage, Urinalysis, Immunizations
Clinical Associate/Phleb
CCA Penn Care-Chestnut Hill Family Medicine
04.2016 - 10.2017
- Performs Medical Assistant and PSR duties, including venipuncture, administer of PPD’s, EKG’s, glucose testing, Flu/MMR vaccines/immunizations injections, ref
- Auth requests, answering and triaging patient calls, scheduling.
Client Service Coordinator/Operator
Language Services Associates (Interpreter Services)
09.2013 - 01.2017
- Answers and assists with Multi-line Systems; Proficient in Multi-call Handling; Provided Hospitals, Corporations and various Businesses with Interpretation services.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
Lead Medical Asst./Phlebotomist/Floor Supervisor
Penn Medicine-Gyn/Onco/Family/Obs
08.2014 - 04.2016
- Scans Medical Records/Labs/ Testing into Patients Chart.
- Compliant with all Hospital regulated Inspections
- Collaborated with Doctors, Nursing, & PSR’s to maintain appropriate floor coverage
- Created MA’s work/duty schedules weekly/ handles any disciplinary action.
- Assist providers in exam rooms and procedures.
- Assist patients and performed medical duties, EKGS and prepare & process specimens.
- Maintained High & Low-Level Sterilization Processes; maintained log, incorporated proper training according to JCAHO standards.
- Records and documents in EPIC Electronic Medical Records
- Facilitates Lab and Specimen Pick-Up administratively set up, coordinate LabCorp Access
- Cleans/disinfects exam rooms between patient procedures/visits; and disposes of biohazard waste
- Prepares instruments for cleaning and processing
- Autoclaves instruments and cleans autoclave and refrigerator according to established policies
- Performed POCT and quality controls, maintained exam and storage closets in compliance with JCAHO and hospital policies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
Clinical Medical Assistant (TEMP)
Rothman Institute Orthopedic Hospital
06.2014 - 08.2014
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
Office Supervisor/Medical Assistant Manager
Spinal Rehab & Pain Center
01.2012 - 01.2014
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Reduced operational costs through careful budget management and resource allocation.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Contributed to long-term business growth strategies by providing insightful suggestions during planning sessions.
- Standardized office structures and processes to promote collaboration and increased performance.
- Coached new hires on company processes while managing employees to achieve maximum production.
Customer Service Representative
Harrah’s Resort & Casino
01.2006 - 01.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Science - Psychiatric Nurse Practitioner
South College
Knoxville, TN07.2025
Bachelor of Nursing - Nursing
Capella University
Minneapolis, MN03.2022
Associate of Applied Science - Nursing
Rowan College of South Jersey
Sewell, NJ05.2021
Associate of Applied Science - Health Sciences
Community College of Philadelphia
Philadelphia, PA08.2020
Medical Assistant Diploma Program - Medical Assisting
Sanford Brown Institute
Feasterville, PA07.2012
Skills
- Patient Management
- Medical Assessment
- Precepting
- Case Management
- Nursing Staff Leadership
- Vaccine Administration
- Diabetes Management
- Licensed RN
- Vision Screenings
- Telemetry Monitoring
- Hospice Philosophy Understanding
- HIPAA Education
Primary Relevance And Skills
- Active Professional Nurse License in the State of New Jersey
- Phlebotomy, EKG, GYN, Vaccinations and sterilization techniques.
- Possesses knowledge for HIPPA, OSHA 30 and High/Low Level Disinfection regulations
- Strong organizational, computer and interpersonal skills
- EPIC, ATHENA, CERNER, ECW
- Holds 5 Years of
- Supervisor Experience in a Medical Facility
- Proficient in Medical/Clinical procedures Positioning, ADLs, laboratory procedures, charting and documentation
- AHA BCLS/CPR Certified
- Vitals, history, specimen collecting, and Data Entry
- 20 Years of Customer Service Experience
- CAPELLA enrolled BSN student
Professional Background
Registered Nurse Professional with clinical experience and extensive background in both customer and multi-medical services settings seeking a position as a Registered Nurse.
Timeline
Registered Nurse, Substance Abuse
Advanced Recovery Systems
12.2022 - Current
Owner/Operator
Veritas Body & Wellness MEDSPA
02.2022 - Current
Registered Nurse, Medical-Surgical Unit
Inspira Medical Center Vineland
10.2021 - 12.2022
Registered Nurse
Northbrook Behavioral Hospital-Blackwood
09.2021 - 05.2022
Phlebotomist
Inspira Medical Center
05.2019 - 10.2021
Employee Relations Director
GennCare Home Care
03.2019 - 07.2021
Clinical Care Tech/Phleb
Inspira UC & Vybe Urgent Care Centers
03.2018 - 09.2019
Phlebotomist/Front and Back Office Lead Medical Assistant
University Of Penn Hospital -Cardiology-Maternity
10.2017 - 02.2020
Clinical Associate/Phleb
CCA Penn Care-Chestnut Hill Family Medicine
04.2016 - 10.2017
Lead Medical Asst./Phlebotomist/Floor Supervisor
Penn Medicine-Gyn/Onco/Family/Obs
08.2014 - 04.2016
Clinical Medical Assistant (TEMP)
Rothman Institute Orthopedic Hospital
06.2014 - 08.2014
Client Service Coordinator/Operator
Language Services Associates (Interpreter Services)
09.2013 - 01.2017
Office Supervisor/Medical Assistant Manager
Spinal Rehab & Pain Center
01.2012 - 01.2014
Customer Service Representative
Harrah’s Resort & Casino
01.2006 - 01.2012
Master of Science - Psychiatric Nurse Practitioner
South College
Bachelor of Nursing - Nursing
Capella University
Associate of Applied Science - Nursing
Rowan College of South Jersey
Associate of Applied Science - Health Sciences
Community College of Philadelphia
Medical Assistant Diploma Program - Medical Assisting
Sanford Brown Institute
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