Carinda Indi Martineau
Moab,UT
Summary
To obtain a position where I can improve my skills and abilities, to grow and better establish myself as a person.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
25
25
years of professional experience
Work History
Store Manager
Farm & City Feed and RV Supply
04.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Customer Service Manager
The Synergy Company
03.2010 - 03.2016
- Evaluated and performed CSR employee reviews
- Assisted in providing product knowledge training to the Customer Service Representatives (CSR)
- Assists in the creation, implementation and maintenance of CS Work Instructions to active and new hires, to use for training and adhering to company standards
- Provided weekly updates to my director, via email or one on one meeting
- Responsible for ensuring each CSR provides great customer service when talking to customers and also within the office environment
Quality Control Lead
The Synergy Company
11.2007 - 03.2010
- Manages Quality Control Technicians and reports directly to the QA Supervisor
- Assists in the creation, implementation and maintenance of ISO 9000 documents and procedures related to the responsibilities and duties associated with this job description
- Evaluates and checks quality control checkpoints in batch records
- Selects products for tests at specified stages of production
- Monitors and tests products for a variety of qualities, such as physical characteristics and appearance
- Reports data and writes reports to validate or indicate deviations from existing standards
Front Desk Attendant
Montelago Resort
08.2007 - 11.2007
- I worked the front desk at a resort hotel in Lake Las Vegas - making guest reservations, checking in guests and attending to their needs
- I assisted in booking activities & making reservations for guests ranging from dinner reservations, boat rides, golfing and other recreational activities
Front Desk Attendant/Concierge/Shuttle Driver
Mountain Thunder Lodge
01.2005 - 01.2007
- I worked the front desk at a four diamond awarded, resort lodge - making guest reservations, checking in guests and attending to their needs
- I booked activities & made reservations for guests ranging from dinner reservations, sleigh rides, snowmobile rides, golfing, water rafting, horseback riding, etc
- When needed, I assisted in transporting guests in the lodge's private shuttle, around town to their destination and picked them back up to return them to the lodge
Various Roles
01.2003 - 01.2005
- Lost River - worked retail in a clothing/gift shop
- I greeted customers and helped in finding what they needed or made suggestions if they weren't sure what they wanted
- Sunflower Hill B&B - Did housekeeping for the B&B
- Moab Brewery - Prep cook
Kitchen Manager, Line Cook & Server
Banditos Grill
01.2000 - 01.2003
- Started off as a prep cook/line cook - prepared and cooked food for the restaurant (all fresh ingredients)
- Promoted to Kitchen Manager - managed kitchen, placed orders and did inventory for all of our products
- I was a fill in server when needed - attended to customers and worked with kitchen staff
Education
G.E.D -
Grand County High School
Moab, UTSkills
- Forklift operator
- Microsoft Office
- Propane Service
- Organization
- Punctuality
- Strong multitasking
- Telephone etiquette
- Product inspection
- Hospitality
- Ordering supplies
- Teamwork and collaboration
- Safety procedures
- Defensive driving
- Exceptional customer service
- Strong work ethic
Education
G.E.D, Grand County High School, Moab, UT, MM/DD/YY, Customer Service, 2000, Customer Service, 2005
Timeline
Store Manager
Farm & City Feed and RV Supply
04.2018 - Current
Customer Service Manager
The Synergy Company
03.2010 - 03.2016
Quality Control Lead
The Synergy Company
11.2007 - 03.2010
Front Desk Attendant
Montelago Resort
08.2007 - 11.2007
Front Desk Attendant/Concierge/Shuttle Driver
Mountain Thunder Lodge
01.2005 - 01.2007
Various Roles
01.2003 - 01.2005
Kitchen Manager, Line Cook & Server
Banditos Grill
01.2000 - 01.2003
G.E.D -
Grand County High School
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