Carine Demanou
Clearfield,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AMN Healthcare
Baltimore, MD
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
CASA
Silver Spring, MD
01.2020 - 01.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Computer Science
University of Bue
Bue Cameroon06-2006
Skills
- Complaint Resolution
- Paperwork Processing
- Data Collection
- Report Generation
- Appointment Scheduling
- Data Entry
- Call Management
- Account Updating
- Critical Thinking
Languages
French
Professional
Timeline
Customer Service Representative
AMN Healthcare
02.2022 - Current
Customer Service Representative
CASA
01.2020 - 01.2022
Bachelor of Science - Computer Science
University of Bue
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