Carine Ebongue
The Woodlands,TX
Summary
Seasoned Logistics Specialist with a proven track record at Marylis Logistics, adept in project management and customer service. Excelled in designing impactful training programs, enhancing customer satisfaction, and streamlining operations. Renowned for exceptional organizational skills and a detailed-oriented approach, significantly contributing to operational excellence and team development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Marylis Logistics
Germantown, US
01.2013 - Current
- Travel extensively to train employees on appropriate customer service practices
- Design and implemented ongoing customer service training programs for individual hotel
- Write training materials including employee customer service training manuals for use by hotel managers
- Conduct training for all staff on proper customer services skills
- Focus on Target's business philosophy in designing training programs
- Travel to various hotel to conduct customer service training
- Mentored fellow co-workers as requested by supervisor
Program Administrator
Sharcon Management
Germantown, US
01.2010 - 12.2013
- Program Administrator for American Express Business Travel Account and Purchasing Cards
- Was responsible for all Accounts Payable processes
- Ensured input and timely payment of all vendor invoices
- Processed and audited employee's expense reports
- Resolved collection and invoice discrepancy matters
- Met set goals and assigned workload expectations for productivity
Auditor
Hilton
Rockville, US
01.2008 - 12.2010
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Created invoices, bills and checks for vendors, employees and contractors
- Managed and updated all official documentation pertaining to the role
- Ensuring that all end-of-day activities were successfully executed by employees in all departments
- Assisted with daily office operations such as mailings, faxing, copying, and keeping calendars up to date
Customer Service Agent
Quality Suites
Dulles, US
01.2005 - 12.2008
- Supervised team of Customer Service Agents, scheduled staff and adjusted when weather delays demanded more agents to handle re-booking
- Resolved customer complaints that escalated beyond original agent's authority or required a calming third party
- Conducted ongoing security procedures reviews
- Conducted performance reviews
- Issued upgrades and boarding passes and handled future reservations for Club members
- Provided high level of customer service, including serving beverages when requested
- Maintained the Club's appearance
- Received several letters of commendation from Club members for exceptional customer service which reflected positively on the airline as well
Education
Bachelor of Arts - Business Management
UMUC
Rockville, MD06-2010
High School Diploma -
Quince orchard high school
Gaithersburg, MD05.2005
Skills
- Project management
- Data Entry/Analysis
- Problem Solving
- Microsoft Office 365
- Excellent Organizational skills
- Detailed-oriented
- Office Administration
- Technically Savvy
- Time management
- 80 wpm
- Translation
- Accounts Payable
- Accounts Receivable
- Presentation Skills
- Benefits administration
- Customer service
- Microsoft Excel
- Sales
- Organizational skills
- Customer support
- Quality management
- Data collection
- Negotiation
- EDI
Certification
- Driver's License
- BLS Certification
Personal Information
Authorized To Work: US
Languages
English
Professional
French
Professional
Affiliations
- LOVE TO TRAVEL
- rEADING IS A PASSION
- dISCOVERING NEW THINGS
- OPEN TO CHANGE
Timeline
Logistics Specialist
Marylis Logistics
01.2013 - Current
Program Administrator
Sharcon Management
01.2010 - 12.2013
Auditor
Hilton
01.2008 - 12.2010
Customer Service Agent
Quality Suites
01.2005 - 12.2008
Bachelor of Arts - Business Management
UMUC
High School Diploma -
Quince orchard high school
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