Carine Nso
Lawrenceville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
Lawrenceville, GA
02.2019 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts - Journalism And Mass
University of Buea
Cameroon, Buea11-2014
Skills
- Appointment Scheduling
- Information Security
- Account updating
- Complaint resolution
- Data Entry
- Data Collection
- Microsoft Office Suite
Timeline
Customer Service Representative
Blue Cross and Blue Shield
02.2019 - 12.2023
Bachelor of Arts - Journalism And Mass
University of Buea
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