Carine Kerlin
San Francisco,CA
Summary
Proven leader in hospitality, adept at multitasking and prioritizing service to enhance customer satisfaction. At The Crepe House, elevated guest experiences by swiftly resolving complaints and managing staff efficiently. Skilled in inventory and financial management, with a knack for maintaining warm customer relationships and exceptional service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Back of the House
06.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant Restaurant Manager
The Crepe House
11.2018 - 08.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Store Manager
I Love San Francisco
03.2018 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Science - Business And Supply Chain
University of Sao Paulo
São Paulo, Brazil12-2016
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Service prioritization
- Multitasking
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Microsoft Office Specialist (MOS) Certification
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Back of the House
06.2022 - 11.2024
Assistant Restaurant Manager
The Crepe House
11.2018 - 08.2022
Store Manager
I Love San Francisco
03.2018 - 09.2020
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Microsoft Office Specialist (MOS) Certification
Associate of Science - Business And Supply Chain
University of Sao Paulo
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