Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carine Stubbs

DeLand,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Bank of America
03.2015 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Client Advocate

The Advocator Group
Longwood, FL
03.2014 - 03.2015
  • Managing, growing, and maintaining caseload of Social Security Disability Insurance claims
  • Educating each client about the Social Security Disability application process, and time frame
  • Ensuring that each claim is filed and processed by Social Security as quickly as possible
  • Completing all applications, appeals and requests for information within strict deadlines for disability benefits
  • Documenting all actions and task in claims management system to ensure quality service and result.

Bank N. A. Branch Financial Sales Consultant

PNC
Longwood, FL
11.2013 - 03.2014
  • Client profiling, looking at clients financial picture and recommending product and services within retail and other lines of businesses within PNC banking
  • Generating revenue for branch through prospecting clients with investment assets within banking and other financial institution, and by cross selling other product and services
  • Performed complex international and domestic wire transfers, as well as maintenance of accounts
  • Opening accounts, loans, servicing client accounts, customer service, and maintenances of account
  • Out bound calls for appointments on a daily basis to generate sales of loans, CD, IRA, and other product in banking
  • Maintaining, retaining, and growing clients in branch assigned book of business.

Human Services Counselor

City Of Portland Maine, Social Services
Portland, ME
07.2012 - 07.2013
  • Interview client as to family income, residency, employment status, mental health, substance abuse and other necessary information in order to develop suitable case plan
  • Determine suitability for employment; assist client in the establishment of proper employment goals; counsels and assists in obtaining employment
  • Advocate on client behalf between landlords, employers, and other businesses in the community
  • Create and maintain client files using manual and computerized systems
  • Maintain client contact and counseling on continuing basis
  • Conduct pre-employment workshop as well and one-on-one counseling; arrange employment interviews
  • Follow up services with client including retention of employment
  • Maintain professional boundaries with clients; as well as maintain accurate and complete records.

Relationship Manager

Key Bank ME
10.2010 - 07.2012
  • Retail Development Management Program, cross trained in all parts of retail banking
  • Promoted to Relationship Manager
  • Client profiling, looking at clients financial picture and recommending product and services within retail and other lines of businesses within banking system
  • Generating revenue for branch through prospecting clients with investment assets within Key Bank and other financial institutions
  • Branch Operations, audits, and maintenance of accounts
  • Performed complex international and domestic wire transfers
  • Opening accounts, servicing client accounts, customer service, and maintenances of accounts
  • Teller supervision in absence of manager
  • Out bound calls for investment s, Loans, CD, IRA, Credit Card, and other product on daily basis
  • Growing book of business, by acquiring new client to networking and prospecting
  • Maintaining, retaining, and growing focus clients in branch assigned book of business
  • Deepening client relationships inside and outside of the branch.

Education

Bachelor's Degree - Social Work

University of Southern Maine School of Social Work

Associate - Criminal Justice

McnIntosh College - Dover, NH

Skills

  • Goal Setting and Achievement
  • Strong Organization
  • Cross-Functional Teamwork
  • Performance Tracking
  • Money Management Assistance
  • Behavioral Management Planning
  • Maintaining Client Records
  • Banking operations
  • Consumer Banking
  • Commercial Banking
  • Banking financial software
  • Payment management
  • Issue Escalation
  • Account Management
  • Customer Relationship Management
  • Relationship Building
  • Public Speaking
  • Appointment Coordination
  • CRM Software
  • Team training and development

Languages

French
Native/ Bilingual
Swahili
Native/ Bilingual

Timeline

Customer Service Representative

Bank of America
03.2015 - Current

Client Advocate

The Advocator Group
03.2014 - 03.2015

Bank N. A. Branch Financial Sales Consultant

PNC
11.2013 - 03.2014

Human Services Counselor

City Of Portland Maine, Social Services
07.2012 - 07.2013

Relationship Manager

Key Bank ME
10.2010 - 07.2012

Bachelor's Degree - Social Work

University of Southern Maine School of Social Work

Associate - Criminal Justice

McnIntosh College - Dover, NH

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Carine Stubbs