Carine Stubbs
Deland ,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Decentralized Farming
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Client Advocate
The Advocator Group
03.2014 - 03.2015
- Managing, growing, and maintaining large caseload of Social Security Disability Insurance claims.
- Educating each client about Social Security Disability application process, and time frame.
- Ensuring that each claim is filed and processed by Social Security as quickly as possible.
- Completing all applications, appeals and requests for information within strict deadlines for disability benefits.
- Documenting all actions and task in claims management system to ensure quality service and result.
Branch Financial Sales Consultant
PNC Bank, NA
08.2013 - 03.2014
- Client profiling, looking at clients financial picture and recommending products, and by cross selling other product and services across all banking services.
- Performed complex international and domestic wire transfers, as well as maintenance of all accounts.
- Opening accounts, loans, servicing client accounts, customer service, and maintenances of account.
- Out bound calls for appointments on daily basis to generate sales of loans, CD, IRA, and other product in banking.
- Maintaining, retaining, and growing clients in branch assigned book of business to 98% of goal .
Human Service Counselor / Case Manager
City Of Portland Maine, Social Services
07.2012 - 07.2013
- Interview client as to family income, residency, employment status, mental health, substance abuse and other necessary information in order to develop suitable case plan.
- Determine suitability for employment; assist client in establishment of proper employment goals; counsels and assists in obtaining employment Advocate on client behalf between landlords, employers, and other businesses within community.
- Create and maintain client files using manual and computerized systems Maintain client contact and counseling on continuing basis Conduct pre-employment workshop as well and one-on-one counseling; arrange employment interviews.
- Follow up services with client including retention of employment Maintain professional boundaries with clients; as well as maintain accurate and complete records.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
Relationship Manager
Key Bank,
01.2010 - 07.2012
- Retail Development Management Program, cross trained in all parts of retail banking.
- Promoted to Relationship Manager.
- Client profiling, looking at clients financial picture and recommending product and services within retail and other lines of businesses within banking system.
- Generating revenue for branch through prospecting clients with investment assets within Key Bank and other financial institutions Branch Operations, audits, and maintenance of accounts.
- Performed complex international and domestic wire transfers Opening accounts, servicing client accounts including mortgages, loans, credit card. Customer service, and maintenances of all accounts in retail and commercial banking.
- Teller supervision in absence of manager.
- Out bound calls for investments, Loans, CD, IRA, Credit Card, and other product on daily basis.
- Growing book of business, by acquiring new client through networking and prospecting
Teller
Bank Of America
10.2006 - 07.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Trained all new hire teller.
- Identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Arts - Social Work
University of Southern Maine
Portland, MEAssociate of Science - Criminal Justice
McIntosh College
Dover, NHSkills
- Banking financial software
- Payment management
- Issue Escalation
- Account Management
- Customer Relationship Management
- Relationship Building
- Goal Setting and Achievement Strong Organization
- Cross-Functional Teamwork
- Performance Tracking
- Money Management Assistance Behavioral Management Planning Maintaining Client Records
- Banking operations
- Consumer Banking
Timeline
Customer Service Representative
Decentralized Farming
06.2022 - Current
Client Advocate
The Advocator Group
03.2014 - 03.2015
Branch Financial Sales Consultant
PNC Bank, NA
08.2013 - 03.2014
Human Service Counselor / Case Manager
City Of Portland Maine, Social Services
07.2012 - 07.2013
Relationship Manager
Key Bank,
01.2010 - 07.2012
Teller
Bank Of America
10.2006 - 07.2010
Bachelor of Arts - Social Work
University of Southern Maine
Associate of Science - Criminal Justice
McIntosh College
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