Hi, I’m
Carine Tavares
Cranston,RI
Summary
Friendly customer-oriented Store Manager offering over ten years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
years of professional experience
Work History
Men's Wearhouse and TuxProvidence, RI
Store Manager
05.2006 - 10.2016
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed strategies to maximize sales and profitability.
TargetMarlborough, MA
Guest Service Team Leader
10.2004 - 04.2006
Job overview
- Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
- Coordinated daily activities of guest service team members to ensure efficient operations.
- Monitored staff performance, identified training needs and implemented corrective action when necessary.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
- Ensured compliance with health and safety regulations as well as company policies and procedures.
Blockbuster VideoHudson, MA
Customer Service Cashier
09.2004 - 01.2006
Job overview
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
University of PhoenixTempe, AZ
BBA from Business Administration
08-2008
Skills
- Training and mentoring
- Flexible Schedule
- Sales expertise
- Store Merchandising
- Strategic thinker
- Team Building and Leadership
- Team motivation
- Problem-Solving
- Customer Service
Timeline
Store Manager
Men's Wearhouse and Tux
05.2006 - 10.2016
Guest Service Team Leader
Target
10.2004 - 04.2006
Customer Service Cashier
Blockbuster Video
09.2004 - 01.2006
University of Phoenix
BBA from Business Administration
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