Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Caris Pass

Alexandria,Minnesota

Summary

An individual with a proven track record at the University of Iowa Health Care, excelling in fast-paced environments. Skilled in verbal and written communication, combined with proficiency in the Epic System, enhances customer satisfaction and streamlines operational efficiency. Known for maintaining a positive attitude and exceptional attention to detail, delivering top-tier service while supporting organizational goals. Motivated to utilize academic knowledge in real-world scenarios while contributing fresh perspectives and a strong work ethic to any team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Student Clinical Support

University Of Iowa Health Care
Iowa City, IA
10.2024 - Current
  • Greeted callers and identified their needs quickly and accurately.
  • I looked up patient charts on Epic when needed.
  • Collaborated closely with other departments to resolve complex customer inquiries.
  • Completed connections between callers, departments, and professionals.
  • Performed wheelchair pushes.
  • Managed the information desk, providing directions and hospital information to visitors.
  • Provided language translation services for non-English speaking patients and families.
  • Greeted visitors in a friendly manner, offering directions or other assistance as needed.
  • I collected medications from the pharmacy and delivered them to the correct department.

Food Runner

Zorbaz
Alexandria, Minnesota
04.2018 - 08.2022
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Bachelor of Science - Therapeutic Recreation

University of Iowa
Iowa City, IA
05-2025

Skills

  • Job shadowing occupational therapists at Alomere
  • Verbal and written communication
  • Time management
  • Fast learner
  • Task initiative
  • Punctuality and work ethic
  • Attention to detail
  • Familiar with the Epic System
  • Positive attitude

Certification

  • Trauma Informed Care Certificate
  • Certified Inclusion Ambassador

Affiliations

  • Volunteer at the Iowa City Animal Shelter
  • Involved in the Therapeutic Recreation Student Association
  • Therapeutic Recreation Student Ambassador

References

References available upon request.

Timeline

Student Clinical Support

University Of Iowa Health Care
10.2024 - Current

Food Runner

Zorbaz
04.2018 - 08.2022

Bachelor of Science - Therapeutic Recreation

University of Iowa

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Caris Pass