Carisa Calles
Canyon Country,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Account Adjustments Lead
Input 1
Woodland Hills, CA
05.2001 - 03.2019
- Processed returned items from financial institutions and sent out necessary notices with account adjustments
- Set up accounts for automatic clearing house
- Provided assistance to team members with new processes and procedures
- Coordinated with internal teams to facilitate prompt email response turnaround
- Reviewed discrepancies to reduce errors and costly reinstatement fees
- Applied client payments and processed payment exceptions (over 300-500 payments daily)
Lead Cashier / Customer Service
Sportsmart
Canoga Park
04.1999 - 05.2000
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions
- Educated employees on register use, merchandising, and customer service
Education
High School Diploma -
James Monroe High School
North Hills, CA06.1997
Skills
- Ability to multi-task with attention to detail
- Microsoft office suite
- Data Entry
- Excellent Oral & Communication Skills
- Type 45 wpm
- Working knowledge of Excel/Word
- Account documentation
- Accounts payable and receivable auditing
Timeline
Account Adjustments Lead
Input 1
05.2001 - 03.2019
Lead Cashier / Customer Service
Sportsmart
04.1999 - 05.2000
High School Diploma -
James Monroe High School