Carisa Germain
Chapel Hill,NC
Summary
Problem-solving Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities. Outgoing individual with high level of integrity and strong work ethic. Clinical Director with 20 years of experience scheduling staff and providing backup patient support for top-notch efficiency and effectiveness. Analytical Clinical Supervisor successful in leveraging evidence-based data to improve nurse education, patient outcomes and audit results. Skilled in developing robust training and education programs to build strong integrated nursing teams. Patient-focused Clinical Supervisor with more than 20 years of experience and success in delivering outstanding care to geriatric patients. Adept at developing robust programs to educate staff members and improve patient outcomes. Excited to leverage background to take next career step. Focused Clinical Director with a background spent overseeing budget, personnel and regulatory concerns. A highly collaborative leader with skills in assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are observed. Offering exemplary communication and organizational skills. Results-driven Clinical Supervisor successful in creating innovative educational programs. Works with nurse leaders and healthcare staff to improve patient care and outcomes. Focused on developing strong teams while serving as positive role model.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Director
The Reserve At Mills Farm
04.2022 - Current
- Worked closely with organizational leadership and board of directors to strategically affect operational direction and increased census.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability and had waiting list so there was no lost revenue.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover. Hired new staff members and removed agency from community.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
- Represented organization to local public by giving presentations and speeches and participating in community events
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
Director of Clinical Services
Terra Bella/ Elmcroft
05.2019 - 04.2022
- Implement new policies and educate staff on changes.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Facilitate hiring of qualified care staff personnel by interview applicants and making recommendations for employment.
- Developed, implemented, revised and evaluated policies and procedures.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Developed and adjusted work schedules for care staff.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Represented organization at all community events, answering questions, providing details and giving informative presentations.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 64-bed facility, providing guidance and leadership to over 40 employees across more than 4 departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical services.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills
Director of Clinical Services
Carillon Assisted Living
05.2017 - 05.2019
- Implement new policies and educate staff on changes.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Facilitate hiring of qualified care staff personnel by interview applicants and making recommendations for employment.
- Developed, implemented, revised and evaluated policies and procedures.
- Developed and adjusted work schedules for care staff.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Identified staff training needs and devised training programs to close gaps.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Represented organization at all community events, answering questions, providing details and giving informative presentations.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Direct day-to-day administrative and operational functions for 60-bed facility, providing guidance and leadership to over 40 employees across more than 5 departments.
Clincal Nurse
Department Of Defense
01.2016 - 05.2017
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
Education
Bachelor of Science - Health Care Administration
University of New Hampshire
Durham, NH05.2021
Practical Nursing - Geriatric Nursing
Reid State Technical College
Evergreen, AL08.2004
Certified Nurse Assistant Certificate - Geriatric Nursing
Fayetteville State University
Fayetteville, NC08.2003
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05.1996
Skills
- Medical and Clinical Supervision
- Resident Care Standards
- Employee Performance Evaluations
- Staff Development
- Budget Oversight
- Clinical Supervision
- Medical Staff Leadership
Accomplishments
- Managed care for over 60 patients.
- Managed and tracked certification and re-certification schedules for over 50 staff members.
- Participated in Alheimer's/ Dementia Fundraising
Affiliations
North Carolina Assisted Living Association
Chamber of Commerce
Certification
- Licensed Practical Nurse
- Red Cross CPR Instructor
- IV Certification
- Health Care Administrator
Timeline
Executive Director
The Reserve At Mills Farm
04.2022 - Current
Director of Clinical Services
Terra Bella/ Elmcroft
05.2019 - 04.2022
Director of Clinical Services
Carillon Assisted Living
05.2017 - 05.2019
Clincal Nurse
Department Of Defense
01.2016 - 05.2017
Bachelor of Science - Health Care Administration
University of New Hampshire
Practical Nursing - Geriatric Nursing
Reid State Technical College
Certified Nurse Assistant Certificate - Geriatric Nursing
Fayetteville State University
High School Diploma -
Amos P. Godby High School
- Licensed Practical Nurse
- Red Cross CPR Instructor
- IV Certification
- Health Care Administrator
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