Summary
Overview
Work History
Education
Skills
Timeline
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CARISA GRIGGS

Alameda,California

Summary

TO OBTAIN THE POSITION OF A CUSTOMER SERVICE


Qualifications Summary Honest, dependable, caring and respectful person with excellent communication skills while providing constructive feedback. Effective listening skills while working on multiple lines.

Overview

35
35
years of professional experience

Work History

CUSTOMER SERVICE/ SALE ASSOCIATE

CVS PHARMACY
Alameda, California
11.1995 - 04.2022
  • Oversee registry operations including processing orders and utilizing an electric scanner
  • Guide and support customers in product selection and quickly fielded and resolved all customer issues and/or complaints
  • Trained and mentored store personnel to ensure all associates exhibited proper sales techniques and provided customers with the highest level of service and support
  • Honored with four long-service awards (5th, 10th, 15th and 20th anniversary)
  • Significantly increased store revenues by demonstrating outstanding product knowledge and strategically yet tactfully “up selling” the customer
  • Cultivated and maintained strong business relationships with many customers to ensure repeat business and referrals

CLIENT SERVICE COORDINATOR

H&R BLOCK Alameda
, California
01.2018 - 03.2018
  • Greeted clients
  • Matched clients with the best suited tax professional and make schedule for them
  • Kept office as clean as possible
  • Filed clients records
  • Collect fees

RECEPTIONIST

Telecare STRIDES Oakland
, California
11.2012 - 01.2013
  • Greeted guests and directed them to the appropriate personnel
  • Answered incoming phone calls and transferred them to the appropriate person
  • Assisted Administrator and worked on special projects
  • Collected and distributed incoming mail
  • Clerical duties including emailing, faxing and photocopying documents.

RECEPTIONIST

CORDER CONCEPTS
Oakland, California
10.2000 - 07.2008
  • Manage day-to-day administrative activities
  • Greet all clients and field and direct incoming customer phone calls (including calls from very difficult and hard to please clients), always ensuring the highest level of customer service and support
  • Create and maintain records and filing systems
  • Develop and distribute internal and external communications and documentation
  • Schedule/confirm appointments
  • Proofread and review proposals, contracts and projects
  • Formally recognized for successfully planning and coordinating several special events
  • Increased patronage from clients by providing excellent customer service

INSTRUCTIONAL AIDE

SAINT BARNABAS SCHOOL
Alameda, California
09.1999 - 12.1999
  • Relieved teachers, supervised students during lunch, and assessed and corrected student assignments and tests
  • Collaborated with teachers to lead several computer-related projects; these projects significantly increased the students’ interest in computers as well as their attention span

Education

Bachelor of Arts - Psychology

San Francisco State University

Associates of Arts - Social and Behavioral Sciences

Merritt College

Skills

  • Very strong multitasking, time-management, workflow-prioritization, and administrative abilities
  • Able to establish trusting rapport with others from different backgrounds and cultures
  • Committed to meeting client needs and providing the highest level of administrative support
  • Caring and friendly person who enjoys interacting with others and has a heart to help those in need
  • Firm and tactful at the same time
  • Committed to meeting clients’ needs and providing the highest level of administrative support
  • Technical Skills:
  • Microsoft Word
  • Numeric Keypad
  • Internet navigation and research
  • Language Skills:
  • Tagalog
  • Familiar with American Sign Language

Timeline

CLIENT SERVICE COORDINATOR

H&R BLOCK Alameda
01.2018 - 03.2018

RECEPTIONIST

Telecare STRIDES Oakland
11.2012 - 01.2013

RECEPTIONIST

CORDER CONCEPTS
10.2000 - 07.2008

INSTRUCTIONAL AIDE

SAINT BARNABAS SCHOOL
09.1999 - 12.1999

CUSTOMER SERVICE/ SALE ASSOCIATE

CVS PHARMACY
11.1995 - 04.2022

Bachelor of Arts - Psychology

San Francisco State University

Associates of Arts - Social and Behavioral Sciences

Merritt College

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CARISA GRIGGS